{"zip_code":"21093","total_complaints":672,"rank":32,"total_zips":66,"population":38961,"per_capita_rate":17.2,"per_capita_rank":37,"per_capita_total":59,"top_3":[{"type":"WW-Water Leak (Exterior)","count":242,"percent":36.0},{"type":"WW-Water No Water","count":125,"percent":18.6},{"type":"ECC-Information Request","count":70,"percent":10.4}],"top_descriptor":"","unusual_complaint":"WW-Hydrant Damaged","creative_descriptor":"","snitch_score":{"score":0,"label":"Live and Let Live","count":2,"definition":"Noise and parking-related reports"},"avg_resolution_hours":20.5,"peak_hour":10,"quiet_hour":2,"peak_day":"Thursday","worst_day":{"date":"2025-01-29","count":30},"monthly_trend":[160,59,36,5,10,42,108,52,36,40,36,88],"monthly_months":[1,2,3,4,5,6,7,8,9,10,11,12],"night_owl_score":0.1,"rat_season_peak":null,"archetype":{"name":"Steady State","icon":"\u2696\ufe0f"},"twins":{"cosmic":"21286","evil":"21230"},"top_agency":"Water Wastewater                                  ","comparison_vs_avg":-0.934,"economics":{"agency_performance":[{"agency":"Water Wastewater                                  ","count":551,"closed_count":547,"hours":24.1},{"agency":"ECC                                               ","count":70,"closed_count":70,"hours":0.0},{"agency":"BGE                                               ","count":38,"closed_count":35,"hours":53.5}],"infrastructure_count":0,"gentrification_count":0,"blight_count":0,"seasonal_volatility":0.78,"noise_ratio":0.0,"noise_pct":0.3,"most_ignored":{"type":"WW-Hydrant Damaged","hours":214.6,"closed_count":11},"rating":"AAA"},"timing":{"night_owl_pct":3.7,"weekend_pct":15.6,"hour_distribution":[8,7,1,3,7,6,16,30,65,58,76,64,39,64,44,44,27,26,25,23,22,8,5,4],"dow_distribution":[39,103,111,119,133,101,66],"busiest_window":"9am-Noon"},"channels":{"mobile_pct":0.0,"phone_pct":79.3,"online_pct":0.0,"other_pct":20.7,"unknown_pct":0.0,"known_count":672,"primary_channel":"Phone"},"resolution":{"same_hour_pct":13.4,"same_day_pct":53.6,"within_week_pct":80.8,"median_hours":20.5,"p90_hours":694.6,"closed_count":662},"seasonal":[{"type":"WW-Water Leak (Exterior)","monthly":[59,23,13,3,6,14,35,16,8,17,12,36],"peak_month":"Jan","low_month":"Apr","swing_ratio":19.7},{"type":"WW-Water No Water","monthly":[55,6,1,0,0,4,26,12,1,2,1,17],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"ECC-Information Request","monthly":[14,5,5,0,0,6,15,7,4,1,2,11],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"BGE-StLight(s) Out","monthly":[14,6,2,0,0,2,3,3,3,2,3,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"WW-Water Low Pressure","monthly":[3,6,4,0,0,1,4,7,2,2,3,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":23,"focus_score":65.0,"distinctive_types":[{"type":"WW-Water Discolored","lift":20.3,"pct":3.1},{"type":"WW-Water Low Pressure","lift":18.8,"pct":4.9},{"type":"WW-Water Turn Off (Request)","lift":18.7,"pct":3.1},{"type":"WW-Water Leak (Exterior)","lift":18.4,"pct":36.0},{"type":"WW-Water No Water","lift":17.6,"pct":18.6}]},"geo_stories":{"main_character":{"address":"Falls Rd, Baltimore, 21209","count":37,"top_type":"BGE-StLight(s) Out","position":[-76.66556,39.39756]},"turf_wars":{"type1":{"name":"WW-Water Leak (Exterior)","points":[[-76.62587,39.44427],[-76.62505,39.44391],[-76.60873,39.42918],[-76.63961,39.426],[-76.62233,39.43289],[-76.60796,39.42943],[-76.60796,39.42943],[-76.62233,39.43289],[-76.62257,39.43251],[-76.61269,39.42397],[-76.61537,39.42599],[-76.61809,39.42901],[-76.61135,39.4205],[-76.59863,39.44305],[-76.65624,39.41916],[-76.65611,39.41869],[-76.62257,39.43251],[-76.61487,39.43935],[-76.62219,39.43239],[-76.62213,39.43255],[-76.62233,39.43289],[-76.62233,39.43289],[-76.62233,39.43289],[-76.62181,39.43255],[-76.62247,39.43792],[-76.63927,39.42685],[-76.62262,39.43831],[-76.62247,39.43792],[-76.61622,39.44176],[-76.61622,39.44176],[-76.61649,39.44177],[-76.61512,39.44197],[-76.60796,39.42943],[-76.62232,39.43307],[-76.64093,39.42474],[-76.63218,39.42632],[-76.63255,39.42707],[-76.6642,39.45382],[-76.61046,39.43035],[-76.62291,39.43809],[-76.61608,39.43862],[-76.6087,39.42952],[-76.60796,39.42943],[-76.60796,39.42943],[-76.62309,39.43789],[-76.6493,39.42373],[-76.61116,39.43375],[-76.63229,39.43175],[-76.61608,39.43862],[-76.60072,39.44291],[-76.60007,39.44281],[-76.63101,39.42063],[-76.63044,39.42075],[-76.63229,39.43175],[-76.6642,39.45382],[-76.6455,39.449],[-76.64554,39.44896],[-76.64013,39.42571],[-76.63899,39.42611],[-76.64093,39.42474],[-76.63895,39.42588],[-76.63939,39.42616],[-76.64085,39.42496],[-76.63156,39.44151],[-76.61628,39.4291],[-76.60813,39.42716],[-76.61264,39.42717],[-76.61264,39.42717],[-76.62349,39.43982],[-76.62359,39.43787],[-76.62334,39.43789],[-76.62309,39.43789],[-76.58942,39.45099],[-76.58942,39.45099],[-76.59284,39.44783],[-76.65931,39.45015],[-76.61286,39.45497],[-76.61286,39.45497],[-76.65137,39.45087],[-76.6087,39.42952],[-76.60164,39.44782],[-76.62294,39.43602],[-76.59416,39.44917],[-76.65063,39.42476],[-76.65058,39.42501],[-76.65091,39.4398],[-76.60063,39.44462],[-76.64697,39.43584],[-76.66339,39.46046],[-76.61436,39.45188],[-76.60605,39.41471],[-76.63927,39.42685],[-76.63927,39.42685],[-76.63927,39.42685],[-76.63496,39.43283],[-76.63715,39.43893],[-76.63715,39.43893],[-76.63615,39.43942],[-76.63912,39.42501],[-76.59992,39.44325],[-76.63978,39.43112],[-76.64093,39.42474],[-76.60796,39.42943],[-76.60031,39.4147],[-76.60625,39.41789],[-76.66739,39.4002],[-76.61713,39.42351],[-76.65745,39.45356],[-76.59813,39.44347],[-76.59694,39.4412],[-76.63007,39.42539],[-76.62906,39.42602],[-76.61867,39.41871],[-76.61826,39.4421],[-76.63829,39.42591],[-76.64206,39.42498],[-76.64489,39.42377],[-76.64185,39.42709],[-76.6435,39.42659],[-76.61536,39.43732],[-76.62284,39.43715],[-76.6087,39.42952],[-76.61842,39.42375],[-76.58829,39.45137],[-76.65439,39.42883],[-76.62185,39.45537],[-76.62181,39.45445],[-76.6154,39.44072],[-76.62094,39.4509],[-76.65439,39.42883],[-76.61383,39.42146],[-76.62252,39.43708],[-76.62424,39.43686],[-76.62426,39.43694],[-76.62409,39.43656],[-76.62331,39.43695],[-76.61631,39.42491],[-76.61731,39.4242],[-76.61696,39.42415],[-76.61731,39.4242],[-76.61731,39.4242],[-76.61696,39.42415],[-76.61731,39.4242],[-76.61731,39.4242],[-76.61731,39.4242],[-76.61696,39.42415],[-76.6174,39.42391],[-76.61563,39.42357],[-76.61627,39.42371],[-76.60004,39.44218],[-76.66223,39.45247],[-76.61826,39.4421],[-76.64481,39.44018],[-76.64481,39.44018],[-76.64481,39.44018],[-76.63446,39.43295],[-76.60372,39.4201],[-76.6055,39.41955],[-76.6021,39.41873],[-76.63098,39.42852],[-76.64037,39.43912],[-76.63158,39.43996],[-76.64206,39.42498],[-76.6348,39.43225],[-76.63518,39.43297],[-76.63871,39.42602],[-76.63871,39.42602],[-76.63871,39.42602],[-76.63871,39.42602],[-76.64359,39.44967],[-76.58829,39.45137],[-76.62294,39.41664],[-76.61223,39.4274],[-76.61223,39.4274],[-76.62548,39.43957],[-76.62294,39.41664],[-76.60617,39.4557],[-76.63166,39.42402],[-76.66194,39.4174],[-76.63871,39.42602],[-76.63871,39.42602],[-76.60887,39.41544],[-76.63789,39.43051],[-76.61271,39.42538],[-76.61294,39.42631],[-76.60813,39.42351],[-76.61227,39.42534],[-76.61283,39.4256],[-76.59996,39.42287],[-76.60691,39.44978],[-76.64242,39.44052],[-76.61031,39.43259],[-76.60537,39.44075],[-76.60455,39.44069],[-76.63789,39.43051],[-76.61223,39.4274],[-76.61285,39.4393],[-76.60372,39.4201],[-76.64093,39.42474],[-76.62512,39.41874],[-76.61123,39.44667],[-76.61012,39.43124],[-76.60673,39.45688],[-76.63168,39.42204],[-76.62006,39.43573],[-76.61958,39.43562],[-76.61981,39.43531],[-76.65537,39.4512],[-76.65537,39.4512],[-76.62294,39.41664],[-76.62911,39.45702],[-76.63005,39.4565],[-76.62683,39.44314],[-76.64698,39.43362],[-76.62658,39.42896],[-76.60867,39.44372],[-76.62658,39.42896],[-76.60179,39.43309],[-76.63662,39.43381],[-76.63662,39.43381],[-76.63697,39.43354],[-76.64102,39.42442],[-76.63702,39.43397],[-76.62354,39.42602],[-76.60249,39.42807],[-76.60139,39.42913],[-76.6029,39.4286],[-76.61082,39.43112],[-76.61047,39.43107],[-76.61076,39.4317],[-76.60893,39.44195],[-76.65429,39.44793],[-76.65442,39.44806],[-76.65565,39.44657],[-76.65505,39.4488],[-76.64355,39.44963],[-76.64325,39.44932],[-76.64414,39.43499],[-76.6081,39.45926],[-76.60579,39.42094],[-76.64351,39.44958],[-76.60644,39.45681]]},"type2":{"name":"WW-Water No Water","points":[[-76.60873,39.42918],[-76.64039,39.43236],[-76.63978,39.43112],[-76.64061,39.4324],[-76.63976,39.42912],[-76.64035,39.43069],[-76.63937,39.4296],[-76.64043,39.43119],[-76.63997,39.43112],[-76.64032,39.42932],[-76.64031,39.43025],[-76.64038,39.43191],[-76.64038,39.43191],[-76.63993,39.43185],[-76.63937,39.42954],[-76.63987,39.43202],[-76.64028,39.4313],[-76.62161,39.41685],[-76.64471,39.44869],[-76.64265,39.4345],[-76.64889,39.44804],[-76.61728,39.42288],[-76.63333,39.4318],[-76.63347,39.43056],[-76.63339,39.42983],[-76.63294,39.43127],[-76.63338,39.42965],[-76.63297,39.43109],[-76.63069,39.42993],[-76.63154,39.42814],[-76.63167,39.42943],[-76.63051,39.42811],[-76.63182,39.42908],[-76.63258,39.43176],[-76.63112,39.42815],[-76.6317,39.42728],[-76.63197,39.42812],[-76.63017,39.42981],[-76.63278,39.42771],[-76.63449,39.42938],[-76.63335,39.42879],[-76.63004,39.4284],[-76.63229,39.42758],[-76.59245,39.4497],[-76.62033,39.43843],[-76.62084,39.43798],[-76.62365,39.43824],[-76.62137,39.43836],[-76.59245,39.4497],[-76.65847,39.4515],[-76.60346,39.44406],[-76.62233,39.43289],[-76.60084,39.44147],[-76.60072,39.44291],[-76.60347,39.44451],[-76.63895,39.42588],[-76.6221,39.43833],[-76.63895,39.42588],[-76.63156,39.44151],[-76.63205,39.44239],[-76.62191,39.43833],[-76.67335,39.40411],[-76.60033,39.44417],[-76.59875,39.44559],[-76.60677,39.46276],[-76.61713,39.41915],[-76.60346,39.44406],[-76.60084,39.44147],[-76.59875,39.44559],[-76.59754,39.44203],[-76.59994,39.44531],[-76.59928,39.44547],[-76.59882,39.44379],[-76.59845,39.44492],[-76.59843,39.44085],[-76.62938,39.42533],[-76.62215,39.43895],[-76.63935,39.43047],[-76.64034,39.43063],[-76.63679,39.42821],[-76.64273,39.42968],[-76.64201,39.42963],[-76.64237,39.42689],[-76.62767,39.45714],[-76.62725,39.4571],[-76.67051,39.41047],[-76.61761,39.42556],[-76.62166,39.43741],[-76.62163,39.43703],[-76.62092,39.43704],[-76.62113,39.43744],[-76.62253,39.43736],[-76.67188,39.40283],[-76.67172,39.4012],[-76.59918,39.44352],[-76.59918,39.44352],[-76.60008,39.44175],[-76.6226,39.42148],[-76.6226,39.42148],[-76.64708,39.4454],[-76.60004,39.44218],[-76.6226,39.42148],[-76.6226,39.42148],[-76.63013,39.42883],[-76.65033,39.45223],[-76.61038,39.4342],[-76.5999,39.44042],[-76.66674,39.41985],[-76.65481,39.44783],[-76.65538,39.44762],[-76.65545,39.44772],[-76.65421,39.44785],[-76.65425,39.44789],[-76.65545,39.44801],[-76.65475,39.44773],[-76.65529,39.44747],[-76.65611,39.44957],[-76.65627,39.44949],[-76.65627,39.44949],[-76.65627,39.44949],[-76.65621,39.44874],[-76.65724,39.44874],[-76.65505,39.4488],[-76.65446,39.44938],[-76.65532,39.44819]]}},"night_shift":[[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.62291,39.43809],[-76.60072,39.44291],[-76.62349,39.43982],[-76.66556,39.39756],[-76.63715,39.43893],[-76.63007,39.42539],[-76.62906,39.42602],[-76.66556,39.39756],[-76.61867,39.41871],[-76.64273,39.42968],[-76.64206,39.42498],[-76.64489,39.42377],[-76.64237,39.42689],[-76.59918,39.44352],[-76.64708,39.4454],[-76.60045,39.44518],[-76.63154,39.42814],[-76.63098,39.42852],[-76.63338,39.42965],[-76.66556,39.39756],[-76.65724,39.44874],[-76.66556,39.39756]],"category_points":{"WW-Water Leak (Exterior)":{"count":242,"points":[[-76.62247,39.43792],[-76.60796,39.42943],[-76.64481,39.44018],[-76.62294,39.41664],[-76.64414,39.43499],[-76.62512,39.41874],[-76.64242,39.44052],[-76.66223,39.45247],[-76.61269,39.42397],[-76.61826,39.4421],[-76.6493,39.42373],[-76.65537,39.4512],[-76.6029,39.4286],[-76.58829,39.45137],[-76.59416,39.44917],[-76.63158,39.43996],[-76.65429,39.44793],[-76.65611,39.41869],[-76.61264,39.42717],[-76.6154,39.44072],[-76.62232,39.43307],[-76.62213,39.43255],[-76.59813,39.44347],[-76.61649,39.44177],[-76.61294,39.42631],[-76.63518,39.43297],[-76.61537,39.42599],[-76.58942,39.45099],[-76.63927,39.42685],[-76.63446,39.43295],[-76.62906,39.42602],[-76.62658,39.42896],[-76.63927,39.42685],[-76.63895,39.42588],[-76.62219,39.43239],[-76.62181,39.45445],[-76.63715,39.43893],[-76.61223,39.4274],[-76.61731,39.4242],[-76.60579,39.42094],[-76.65931,39.45015],[-76.64185,39.42709],[-76.61867,39.41871],[-76.62257,39.43251],[-76.63789,39.43051],[-76.61264,39.42717],[-76.63871,39.42602],[-76.61046,39.43035],[-76.64351,39.44958],[-76.64206,39.42498],[-76.61981,39.43531],[-76.6021,39.41873],[-76.62424,39.43686],[-76.65058,39.42501],[-76.6455,39.449],[-76.60063,39.44462],[-76.64206,39.42498],[-76.63166,39.42402],[-76.62354,39.42602],[-76.61076,39.4317],[-76.64481,39.44018],[-76.63615,39.43942],[-76.61696,39.42415],[-76.60893,39.44195],[-76.62349,39.43982],[-76.61536,39.43732],[-76.62359,39.43787],[-76.64481,39.44018],[-76.60455,39.44069],[-76.60625,39.41789],[-76.59694,39.4412],[-76.64093,39.42474],[-76.6087,39.42952],[-76.61622,39.44176],[-76.62284,39.43715],[-76.63829,39.42591],[-76.66194,39.4174],[-76.60796,39.42943],[-76.64554,39.44896],[-76.65439,39.42883],[-76.61563,39.42357],[-76.60139,39.42913],[-76.60813,39.42716],[-76.63871,39.42602],[-76.61958,39.43562],[-76.61731,39.4242],[-76.61512,39.44197],[-76.61135,39.4205],[-76.63218,39.42632],[-76.61622,39.44176],[-76.60796,39.42943],[-76.64093,39.42474],[-76.62185,39.45537],[-76.62294,39.41664],[-76.63101,39.42063],[-76.63715,39.43893],[-76.61731,39.4242],[-76.60537,39.44075],[-76.61286,39.45497],[-76.6087,39.42952],[-76.61285,39.4393],[-76.61627,39.42371],[-76.65137,39.45087],[-76.61731,39.4242],[-76.62262,39.43831],[-76.65565,39.44657],[-76.63098,39.42852],[-76.60887,39.41544],[-76.64355,39.44963],[-76.62587,39.44427],[-76.60873,39.42918],[-76.61286,39.45497],[-76.61116,39.43375],[-76.63978,39.43112],[-76.65442,39.44806],[-76.6174,39.42391],[-76.61223,39.4274],[-76.60605,39.41471],[-76.65091,39.4398],[-76.62006,39.43573],[-76.63005,39.4565],[-76.63912,39.42501],[-76.63255,39.42707],[-76.61731,39.4242],[-76.63939,39.42616],[-76.62233,39.43289],[-76.6435,39.42659],[-76.60179,39.43309],[-76.61631,39.42491],[-76.61809,39.42901],[-76.64325,39.44932],[-76.62247,39.43792],[-76.64102,39.42442],[-76.62233,39.43289],[-76.61842,39.42375],[-76.60796,39.42943],[-76.61731,39.4242],[-76.61223,39.4274],[-76.61696,39.42415],[-76.64085,39.42496],[-76.62331,39.43695],[-76.62094,39.4509],[-76.63662,39.43381],[-76.63789,39.43051],[-76.62334,39.43789],[-76.60813,39.42351],[-76.61628,39.4291],[-76.62309,39.43789],[-76.60372,39.4201],[-76.61608,39.43862],[-76.58829,39.45137],[-76.62181,39.43255],[-76.63871,39.42602],[-76.60617,39.4557],[-76.62294,39.43602],[-76.62291,39.43809],[-76.61047,39.43107],[-76.63229,39.43175],[-76.63496,39.43283],[-76.61271,39.42538],[-76.60796,39.42943],[-76.61696,39.42415],[-76.63871,39.42602],[-76.63961,39.426],[-76.66739,39.4002],[-76.63229,39.43175],[-76.62426,39.43694],[-76.63662,39.43381],[-76.61227,39.42534],[-76.60249,39.42807],[-76.60072,39.44291],[-76.6348,39.43225],[-76.60164,39.44782],[-76.64093,39.42474],[-76.62233,39.43289],[-76.62294,39.41664],[-76.63007,39.42539],[-76.63927,39.42685],[-76.65063,39.42476],[-76.60867,39.44372],[-76.63697,39.43354],[-76.61436,39.45188],[-76.62257,39.43251],[-76.59863,39.44305],[-76.64093,39.42474],[-76.65537,39.4512],[-76.62252,39.43708],[-76.61487,39.43935],[-76.63871,39.42602],[-76.58942,39.45099],[-76.62683,39.44314],[-76.62409,39.43656],[-76.60372,39.4201],[-76.63702,39.43397],[-76.63156,39.44151],[-76.6642,39.45382],[-76.65745,39.45356],[-76.60007,39.44281],[-76.61123,39.44667],[-76.62548,39.43957]]},"WW-Water No Water":{"count":125,"points":[[-76.60873,39.42918],[-76.64039,39.43236],[-76.63978,39.43112],[-76.64061,39.4324],[-76.63976,39.42912],[-76.64035,39.43069],[-76.63937,39.4296],[-76.64043,39.43119],[-76.63997,39.43112],[-76.64032,39.42932],[-76.64031,39.43025],[-76.64038,39.43191],[-76.64038,39.43191],[-76.63993,39.43185],[-76.63937,39.42954],[-76.63987,39.43202],[-76.64028,39.4313],[-76.62161,39.41685],[-76.64471,39.44869],[-76.64265,39.4345],[-76.64889,39.44804],[-76.61728,39.42288],[-76.63333,39.4318],[-76.63347,39.43056],[-76.63339,39.42983],[-76.63294,39.43127],[-76.63338,39.42965],[-76.63297,39.43109],[-76.63069,39.42993],[-76.63154,39.42814],[-76.63167,39.42943],[-76.63051,39.42811],[-76.63182,39.42908],[-76.63258,39.43176],[-76.63112,39.42815],[-76.6317,39.42728],[-76.63197,39.42812],[-76.63017,39.42981],[-76.63278,39.42771],[-76.63449,39.42938],[-76.63335,39.42879],[-76.63004,39.4284],[-76.63229,39.42758],[-76.59245,39.4497],[-76.62033,39.43843],[-76.62084,39.43798],[-76.62365,39.43824],[-76.62137,39.43836],[-76.59245,39.4497],[-76.65847,39.4515],[-76.60346,39.44406],[-76.62233,39.43289],[-76.60084,39.44147],[-76.60072,39.44291],[-76.60347,39.44451],[-76.63895,39.42588],[-76.6221,39.43833],[-76.63895,39.42588],[-76.63156,39.44151],[-76.63205,39.44239],[-76.62191,39.43833],[-76.67335,39.40411],[-76.60033,39.44417],[-76.59875,39.44559],[-76.60677,39.46276],[-76.61713,39.41915],[-76.60346,39.44406],[-76.60084,39.44147],[-76.59875,39.44559],[-76.59754,39.44203],[-76.59994,39.44531],[-76.59928,39.44547],[-76.59882,39.44379],[-76.59845,39.44492],[-76.59843,39.44085],[-76.62938,39.42533],[-76.62215,39.43895],[-76.63935,39.43047],[-76.64034,39.43063],[-76.63679,39.42821],[-76.64273,39.42968],[-76.64201,39.42963],[-76.64237,39.42689],[-76.62767,39.45714],[-76.62725,39.4571],[-76.67051,39.41047],[-76.61761,39.42556],[-76.62166,39.43741],[-76.62163,39.43703],[-76.62092,39.43704],[-76.62113,39.43744],[-76.62253,39.43736],[-76.67188,39.40283],[-76.67172,39.4012],[-76.59918,39.44352],[-76.59918,39.44352],[-76.60008,39.44175],[-76.6226,39.42148],[-76.6226,39.42148],[-76.64708,39.4454],[-76.60004,39.44218],[-76.6226,39.42148],[-76.6226,39.42148],[-76.63013,39.42883],[-76.65033,39.45223],[-76.61038,39.4342],[-76.5999,39.44042],[-76.66674,39.41985],[-76.65481,39.44783],[-76.65538,39.44762],[-76.65545,39.44772],[-76.65421,39.44785],[-76.65425,39.44789],[-76.65545,39.44801],[-76.65475,39.44773],[-76.65529,39.44747],[-76.65611,39.44957],[-76.65627,39.44949],[-76.65627,39.44949],[-76.65627,39.44949],[-76.65621,39.44874],[-76.65724,39.44874],[-76.65505,39.4488],[-76.65446,39.44938],[-76.65532,39.44819]]},"ECC-Information Request":{"count":70,"points":[[-76.62779,39.43494],[-76.63956,39.42987],[-76.63162,39.44159],[-76.61261,39.42423],[-76.61261,39.42423],[-76.61261,39.42423],[-76.61261,39.42423],[-76.59863,39.44305],[-76.61261,39.42423],[-76.64093,39.42474],[-76.62247,39.43792],[-76.62383,39.42819],[-76.6302,39.42769],[-76.63044,39.42075],[-76.61264,39.42717],[-76.62512,39.41874],[-76.62137,39.43836],[-76.6087,39.42952],[-76.63871,39.42602],[-76.61481,39.42589],[-76.59416,39.44917],[-76.65053,39.42185],[-76.64481,39.44018],[-76.61389,39.45053],[-76.60517,39.41696],[-76.61282,39.42084],[-76.61627,39.42371],[-76.5908,39.4474],[-76.59019,39.44743],[-76.61747,39.42442],[-76.63367,39.44793],[-76.59808,39.44566],[-76.59992,39.44325],[-76.61747,39.42442],[-76.63007,39.42539],[-76.65777,39.45373],[-76.65777,39.45373],[-76.6398,39.42889],[-76.63851,39.42551],[-76.62219,39.43739],[-76.62075,39.43748],[-76.62151,39.45513],[-76.61747,39.42442],[-76.61803,39.42475],[-76.62224,39.43795],[-76.59019,39.44743],[-76.67013,39.4042],[-76.6057,39.41967],[-76.6057,39.41967],[-76.60967,39.41602],[-76.63154,39.42814],[-76.64037,39.43912],[-76.61935,39.42335],[-76.62895,39.41782],[-76.5919,39.44954],[-76.59949,39.42295],[-76.60813,39.42351],[-76.60567,39.44046],[-76.61961,39.43424],[-76.62245,39.43488],[-76.60606,39.45154],[-76.60606,39.45154],[-76.63768,39.4335],[-76.63626,39.43335],[-76.60139,39.42913],[-76.65532,39.44622],[-76.65566,39.44974],[-76.6548,39.44971],[-76.64359,39.44967],[-76.64355,39.44963]]},"BGE-StLight(s) Out":{"count":38,"points":[[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66536,39.39748],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756],[-76.66556,39.39756]]},"WW-Water Low Pressure":{"count":33,"points":[[-76.64032,39.42932],[-76.62262,39.43831],[-76.62101,39.438],[-76.64204,39.42992],[-76.59416,39.44917],[-76.61252,39.43978],[-76.62227,39.43831],[-76.62191,39.43833],[-76.62191,39.43833],[-76.62191,39.43833],[-76.62227,39.43831],[-76.65098,39.42162],[-76.65098,39.42162],[-76.66282,39.46108],[-76.59754,39.44203],[-76.63829,39.42591],[-76.6226,39.42148],[-76.61636,39.41345],[-76.6226,39.42148],[-76.60045,39.44518],[-76.62837,39.45299],[-76.60284,39.445],[-76.6226,39.42148],[-76.60346,39.44406],[-76.63338,39.42965],[-76.65891,39.42841],[-76.62484,39.44484],[-76.60551,39.43707],[-76.5999,39.44042],[-76.60071,39.44103],[-76.5999,39.44042],[-76.62996,39.42789],[-76.65523,39.44887]]},"ECC-Escalation":{"count":30,"points":[[-76.63978,39.43112],[-76.60323,39.41595],[-76.63162,39.44159],[-76.63895,39.42588],[-76.62191,39.43833],[-76.63255,39.42707],[-76.60993,39.44146],[-76.62009,39.44115],[-76.59325,39.44858],[-76.62153,39.43797],[-76.66339,39.46046],[-76.62294,39.41664],[-76.59325,39.44858],[-76.62294,39.41664],[-76.64278,39.44264],[-76.64481,39.44018],[-76.61731,39.4242],[-76.6174,39.42391],[-76.62295,39.43696],[-76.64278,39.44264],[-76.59019,39.44743],[-76.64801,39.45079],[-76.60887,39.41544],[-76.59949,39.42295],[-76.63789,39.43051],[-76.63012,39.45273],[-76.59019,39.44743],[-76.61082,39.43112],[-76.60579,39.42094],[-76.65442,39.44806]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"SOCIAL CAPITAL","efficiency":"HIGH CAPACITY","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Informal norms prevail","efficiency":"Rapid service delivery","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"baltimore","city_name":"Baltimore","period":{"year":2025,"start":"2025-01-01","end":"2025-12-31","label":"2025","is_partial_year":false,"generated_at":"2026-09-24T20:12:51.978339+00:00","notes":[],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":931321,"located_requests":671744,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":477,"current_count":544,"difference":67,"percent_change":14.046121593291405,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}