{"zip_code":"20408","total_complaints":67,"rank":28,"total_zips":116,"population":0,"per_capita_rate":null,"per_capita_rank":null,"per_capita_total":30,"top_3":[{"type":"Traffic Signal Issue","count":30,"percent":44.8},{"type":"Graffiti Removal","count":7,"percent":10.4},{"type":"Roadway Signs","count":7,"percent":10.4}],"top_descriptor":"Toa- Trans Sys Mnt","unusual_complaint":"Traffic Signal Issue","creative_descriptor":"Toa- Trans Sys Mnt","snitch_score":{"score":13,"label":"Low Bandwidth","count":9,"definition":"Noise and parking-related reports"},"avg_resolution_hours":34.0,"peak_hour":10,"quiet_hour":1,"peak_day":"Wednesday","worst_day":{"date":"2025-09-03","count":9},"monthly_trend":[18,8,4,1,6,6,1,5,10,1,0,7],"monthly_months":[1,2,3,4,5,6,7,8,9,10,11,12],"night_owl_score":0.12,"rat_season_peak":null,"archetype":{"name":"Green Corridor","icon":"\ud83c\udf33"},"twins":{"cosmic":"20565","evil":"20010"},"top_agency":"DDOT","comparison_vs_avg":-0.982,"economics":{"agency_performance":[{"agency":"DDOT","count":52,"closed_count":51,"hours":22.7}],"infrastructure_count":35,"gentrification_count":0,"blight_count":7,"seasonal_volatility":0.81,"noise_ratio":0.0,"noise_pct":0.0,"most_ignored":{"type":"Traffic Signal Issue","hours":22.7,"closed_count":29},"rating":"AA"},"timing":{"night_owl_pct":16.4,"weekend_pct":19.4,"hour_distribution":[1,0,2,0,0,1,1,3,3,6,12,6,3,7,1,6,1,1,1,1,0,3,8,0],"dow_distribution":[2,10,13,15,7,9,11],"busiest_window":"9am-Noon"},"channels":{"mobile_pct":0.0,"phone_pct":0.0,"online_pct":0.0,"other_pct":0.0,"unknown_pct":100.0,"known_count":0,"primary_channel":"Unknown"},"resolution":{"same_hour_pct":13.6,"same_day_pct":45.5,"within_week_pct":86.4,"median_hours":34.0,"p90_hours":419.3,"closed_count":66},"seasonal":[{"type":"Traffic Signal Issue","monthly":[16,2,3,0,2,1,0,0,0,0,0,6],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Graffiti Removal","monthly":[1,2,0,0,0,0,0,0,4,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Roadway Signs","monthly":[0,2,1,0,0,2,0,0,1,1,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Parking Enforcement","monthly":[0,0,0,1,1,0,0,2,1,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Parking Meter Repair","monthly":[1,1,0,0,0,0,0,1,0,0,0,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":14,"focus_score":65.7,"distinctive_types":[{"type":"DOEE - Engine Idling Tips","lift":55.3,"pct":3.0},{"type":"Traffic Signal Issue","lift":20.9,"pct":44.8},{"type":"Parking Meter Repair","lift":11.5,"pct":6.0},{"type":"Graffiti Removal","lift":7.6,"pct":10.4},{"type":"Streetlight Repair Investigation","lift":6.4,"pct":6.0}]},"geo_stories":{"main_character":{"address":"7Th Street Nw And Pennsylvania Avenue Nw","count":28,"top_type":"Traffic Signal Issue","position":[-77.02192,38.89329]},"turf_wars":{"type1":{"name":"Traffic Signal Issue","points":[[-77.02398,38.89388],[-77.02192,38.89329],[-77.02398,38.89388],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02294,38.89282],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02216,38.89223],[-77.02216,38.89223],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02396,38.89208],[-77.02398,38.89388],[-77.02396,38.89208],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329]]},"type2":{"name":"Graffiti Removal","points":[[-77.02398,38.89388],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329]]}},"night_shift":[[-77.02192,38.89329],[-77.02398,38.89388],[-77.02192,38.89329],[-77.02294,38.89282],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02398,38.89388],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329]],"category_points":{"Traffic Signal Issue":{"count":30,"points":[[-77.02398,38.89388],[-77.02192,38.89329],[-77.02398,38.89388],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02294,38.89282],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02216,38.89223],[-77.02216,38.89223],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02396,38.89208],[-77.02398,38.89388],[-77.02396,38.89208],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329]]},"Graffiti Removal":{"count":7,"points":[[-77.02398,38.89388],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02192,38.89329]]},"Roadway Signs":{"count":7,"points":[[-77.02396,38.89208],[-77.02396,38.89208],[-77.02192,38.89329],[-77.02192,38.89329],[-77.02398,38.89388],[-77.02192,38.89329],[-77.02398,38.89388]]},"Parking Enforcement":{"count":5,"points":[[-77.02398,38.89388],[-77.02192,38.89269],[-77.02216,38.89223],[-77.02398,38.89388],[-77.02216,38.89223]]},"Parking Meter Repair":{"count":4,"points":[[-77.02294,38.89282],[-77.02396,38.89208],[-77.02396,38.89208],[-77.02396,38.89208]]},"Streetlight Repair Investigation":{"count":4,"points":[[-77.02192,38.89329],[-77.02396,38.89208],[-77.02192,38.89329],[-77.02396,38.89208]]}}},"story":{"titles":{"total":"HIGH BANDWIDTH","snitch":"SOCIAL CAPITAL","efficiency":"STATE RESPONSE","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Strong citizen-state interface","snitch":"Informal norms prevail","efficiency":"Median resolution time","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"dc","city_name":"Washington DC","period":{"year":2025,"start":"2025-01-01","end":"2025-12-31","label":"2025","is_partial_year":false,"generated_at":"2026-09-24T20:19:44.968558+00:00","notes":["DC Government Information records, logged by the 311 call center, are excluded from all counts and comparisons."],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":422145,"located_requests":422145,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":58,"current_count":37,"difference":-21,"percent_change":-36.206896551724135,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}