{"zip_code":"20441","total_complaints":35,"rank":36,"total_zips":116,"population":null,"per_capita_rate":null,"per_capita_rank":null,"per_capita_total":30,"top_3":[{"type":"Sanitation Enforcement","count":7,"percent":20.0},{"type":"Graffiti Removal","count":5,"percent":14.3},{"type":"Illegal Poster","count":4,"percent":11.4}],"top_descriptor":"SWMA- Solid Waste Management Admistration","unusual_complaint":"Graffiti Removal","creative_descriptor":"SWMA- Solid Waste Management Admistration","snitch_score":{"score":0,"label":"Live and Let Live","count":0,"definition":"Noise and parking-related reports"},"avg_resolution_hours":84.1,"peak_hour":15,"quiet_hour":0,"peak_day":"Thursday","worst_day":{"date":"2025-03-06","count":3},"monthly_trend":[1,1,3,7,0,2,2,1,5,7,3,3],"monthly_months":[1,2,3,4,5,6,7,8,9,10,11,12],"night_owl_score":0.3,"rat_season_peak":null,"archetype":{"name":"Steady State","icon":"\u2696\ufe0f"},"twins":{"cosmic":"20565","evil":"20024"},"top_agency":"DPW","comparison_vs_avg":-0.99,"economics":{"agency_performance":[{"agency":"DPW","count":26,"closed_count":25,"hours":112.1}],"infrastructure_count":5,"gentrification_count":0,"blight_count":14,"seasonal_volatility":0.7,"noise_ratio":0.0,"noise_pct":0.0,"most_ignored":{"type":"None","hours":null},"rating":"BB"},"timing":{"night_owl_pct":8.6,"weekend_pct":14.3,"hour_distribution":[0,0,2,0,0,1,0,1,3,3,0,2,1,1,3,7,4,2,0,0,4,0,0,1],"dow_distribution":[1,2,7,6,10,5,4],"busiest_window":"3pm-6pm"},"channels":{"mobile_pct":0.0,"phone_pct":0.0,"online_pct":0.0,"other_pct":0.0,"unknown_pct":100.0,"known_count":0,"primary_channel":"Unknown"},"resolution":{"same_hour_pct":5.9,"same_day_pct":38.2,"within_week_pct":70.6,"median_hours":84.1,"p90_hours":409.9,"closed_count":34},"seasonal":[{"type":"Sanitation Enforcement","monthly":[0,0,2,2,0,0,0,0,1,2,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Graffiti Removal","monthly":[0,0,1,1,0,0,0,0,0,1,1,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Illegal Poster","monthly":[0,0,0,1,0,2,0,0,0,0,1,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Illegal Dumping","monthly":[0,0,0,0,0,0,0,0,0,2,0,2],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Streetlight Repair Investigation","monthly":[0,0,0,2,0,0,0,0,1,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":14,"focus_score":45.7,"distinctive_types":[{"type":"Public Space Litter Can Installation","lift":114.9,"pct":5.7},{"type":"Illegal Poster","lift":39.8,"pct":11.4},{"type":"Public Space Litter Can Repair","lift":32.0,"pct":2.9},{"type":"DC How Am I Driving?","lift":18.6,"pct":2.9},{"type":"Graffiti Removal","lift":10.4,"pct":14.3}]},"geo_stories":{"main_character":{"address":"2600 16Th Street Nw","count":14,"top_type":"Illegal Dumping","position":[-77.03717,38.9235]},"turf_wars":{"type1":{"name":"Sanitation Enforcement","points":[[-77.03649,38.92325],[-77.03649,38.92325],[-77.03717,38.9235],[-77.03717,38.9235],[-77.03649,38.92325],[-77.03717,38.9235],[-77.03649,38.92325]]},"type2":{"name":"Graffiti Removal","points":[[-77.03649,38.92325],[-77.03649,38.92325],[-77.03649,38.92325],[-77.03649,38.92325],[-77.03649,38.92325]]}},"night_shift":[[-77.03717,38.9235],[-77.03717,38.9235],[-77.03649,38.92325]],"category_points":{"Sanitation Enforcement":{"count":7,"points":[[-77.03649,38.92325],[-77.03649,38.92325],[-77.03717,38.9235],[-77.03717,38.9235],[-77.03649,38.92325],[-77.03717,38.9235],[-77.03649,38.92325]]},"Graffiti Removal":{"count":5,"points":[[-77.03649,38.92325],[-77.03649,38.92325],[-77.03649,38.92325],[-77.03649,38.92325],[-77.03649,38.92325]]},"Illegal Poster":{"count":4,"points":[[-77.03649,38.92325],[-77.03717,38.9235],[-77.03649,38.92325],[-77.03649,38.92325]]},"Illegal Dumping":{"count":4,"points":[[-77.03717,38.9235],[-77.03717,38.9235],[-77.03717,38.9235],[-77.03717,38.9235]]},"Streetlight Repair Investigation":{"count":3,"points":[[-77.03717,38.9235],[-77.03717,38.9235],[-77.03649,38.92325]]},"Traffic Signal Issue":{"count":2,"points":[[-77.03649,38.92325],[-77.03649,38.92325]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"SOCIAL CAPITAL","efficiency":"BUREAUCRATIC DRAG","time":"PEAK HOURS","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Informal norms prevail","efficiency":"The machinery of government","time":"Midday service load","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"dc","city_name":"Washington DC","period":{"year":2025,"start":"2025-01-01","end":"2025-12-31","label":"2025","is_partial_year":false,"generated_at":"2026-09-24T20:19:44.968558+00:00","notes":["DC Government Information records, logged by the 311 call center, are excluded from all counts and comparisons."],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":422145,"located_requests":422145,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":19,"current_count":39,"difference":20,"percent_change":105.26315789473684,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}