{"zip_code":"20565","total_complaints":54,"rank":32,"total_zips":116,"population":0,"per_capita_rate":null,"per_capita_rank":null,"per_capita_total":30,"top_3":[{"type":"Traffic Signal Issue","count":23,"percent":42.6},{"type":"Roadway Signs","count":5,"percent":9.3},{"type":"Streetlight Repair Investigation","count":5,"percent":9.3}],"top_descriptor":"Toa- Trans Sys Mnt","unusual_complaint":"Traffic Signal Issue","creative_descriptor":"Toa- Trans Sys Mnt","snitch_score":{"score":11,"label":"Low Bandwidth","count":6,"definition":"Noise and parking-related reports"},"avg_resolution_hours":21.9,"peak_hour":21,"quiet_hour":1,"peak_day":"Wednesday","worst_day":{"date":"2025-01-06","count":4},"monthly_trend":[9,5,11,4,4,8,3,1,4,3,1,1],"monthly_months":[1,2,3,4,5,6,7,8,9,10,11,12],"night_owl_score":0.17,"rat_season_peak":null,"archetype":{"name":"Green Corridor","icon":"\ud83c\udf33"},"twins":{"cosmic":"20408","evil":"20024"},"top_agency":"DDOT","comparison_vs_avg":-0.985,"economics":{"agency_performance":[{"agency":"DDOT","count":40,"closed_count":40,"hours":17.5}],"infrastructure_count":29,"gentrification_count":0,"blight_count":3,"seasonal_volatility":0.72,"noise_ratio":0.0,"noise_pct":0.0,"most_ignored":{"type":"Traffic Signal Issue","hours":7.3,"closed_count":23},"rating":"AAA"},"timing":{"night_owl_pct":9.3,"weekend_pct":11.1,"hour_distribution":[1,0,2,0,0,1,0,5,2,2,7,6,2,1,3,2,2,3,1,2,2,8,0,2],"dow_distribution":[4,11,8,12,10,7,2],"busiest_window":"9am-Noon"},"channels":{"mobile_pct":0.0,"phone_pct":0.0,"online_pct":0.0,"other_pct":0.0,"unknown_pct":100.0,"known_count":0,"primary_channel":"Unknown"},"resolution":{"same_hour_pct":14.8,"same_day_pct":51.9,"within_week_pct":88.9,"median_hours":21.9,"p90_hours":295.6,"closed_count":54},"seasonal":[{"type":"Traffic Signal Issue","monthly":[5,2,9,0,2,3,0,1,0,1,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Roadway Signs","monthly":[1,0,0,2,0,1,0,0,1,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Streetlight Repair Investigation","monthly":[1,1,1,0,0,1,1,0,0,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Graffiti Removal","monthly":[1,0,0,0,0,1,0,0,1,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Sanitation Enforcement","monthly":[0,0,0,1,0,0,0,0,2,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":15,"focus_score":61.1,"distinctive_types":[{"type":"Emergency No-Parking Verification","lift":52.5,"pct":5.6},{"type":"Traffic Signal Issue","lift":19.9,"pct":42.6},{"type":"Illegal Poster","lift":12.9,"pct":3.7},{"type":"Streetlight Repair Investigation","lift":10.0,"pct":9.3},{"type":"Parking Meter Repair","lift":7.1,"pct":3.7}]},"geo_stories":{"main_character":{"address":"Pennsylvania Avenue Nw And Constitution Avenue Nw","count":14,"top_type":"Traffic Signal Issue","position":[-77.01639,38.89178]},"turf_wars":{"type1":{"name":"Traffic Signal Issue","points":[[-77.01639,38.89178],[-77.01756,38.89211],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01639,38.89178],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01639,38.89178],[-77.01858,38.89239],[-77.02191,38.89054],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01991,38.89208]]},"type2":{"name":"Roadway Signs","points":[[-77.01992,38.8913],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01991,38.89208]]}},"night_shift":[[-77.01756,38.89211],[-77.01917,38.89208],[-77.01756,38.89211],[-77.01578,38.89162],[-77.02091,38.89207]],"category_points":{"Traffic Signal Issue":{"count":23,"points":[[-77.01639,38.89178],[-77.01756,38.89211],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01639,38.89178],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01756,38.89211],[-77.01756,38.89211],[-77.01639,38.89178],[-77.01858,38.89239],[-77.02191,38.89054],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01991,38.89208]]},"Roadway Signs":{"count":5,"points":[[-77.01992,38.8913],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01991,38.89208]]},"Streetlight Repair Investigation":{"count":5,"points":[[-77.01756,38.89211],[-77.01756,38.89211],[-77.01917,38.89208],[-77.02191,38.89054],[-77.01756,38.89211]]},"Graffiti Removal":{"count":3,"points":[[-77.01756,38.89211],[-77.02191,38.89054],[-77.01991,38.89208]]},"Sanitation Enforcement":{"count":3,"points":[[-77.01991,38.89208],[-77.01991,38.89208],[-77.01991,38.89208]]},"Emergency No-Parking Verification":{"count":3,"points":[[-77.02091,38.89207],[-77.01578,38.89162],[-77.02091,38.89207]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"SOCIAL CAPITAL","efficiency":"HIGH CAPACITY","time":"EVENING WAVE","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Informal norms prevail","efficiency":"Rapid service delivery","time":"Post-work reporting surge","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"dc","city_name":"Washington DC","period":{"year":2025,"start":"2025-01-01","end":"2025-12-31","label":"2025","is_partial_year":false,"generated_at":"2026-09-24T20:19:44.968558+00:00","notes":["DC Government Information records, logged by the 311 call center, are excluded from all counts and comparisons."],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":422145,"located_requests":422145,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":49,"current_count":39,"difference":-10,"percent_change":-20.408163265306122,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}