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Pickup":{"count":23,"points":[[-118.51272,34.03059],[-118.51272,34.03059],[-118.51395,34.03018],[-118.5162,34.03071],[-118.49471,34.05041],[-118.5162,34.03071],[-118.51743,34.02853],[-118.51762,34.02875],[-118.51764,34.02829],[-118.5194,34.02824],[-118.51377,34.03093],[-118.51626,34.03109],[-118.51626,34.03109],[-118.51836,34.03332],[-118.51573,34.0395],[-118.51839,34.02923],[-118.50839,34.03539],[-118.51272,34.03058],[-118.51828,34.02836],[-118.51764,34.02829],[-118.51756,34.02842],[-118.51885,34.02783],[-118.5155,34.03598]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"SOCIAL CAPITAL","efficiency":"BUREAUCRATIC DRAG","time":"PEAK HOURS","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Informal norms prevail","efficiency":"The machinery of government","time":"Midday service load","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"la","city_name":"Los Angeles","period":{"year":2025,"start":"2025-01-01","end":"2025-12-31","label":"2025","is_partial_year":false,"generated_at":"2026-09-24T20:19:21.988810+00:00","notes":["Los Angeles changed service-request systems in March 2025. Counts combine legacy and new-system requests; service definitions may differ.","Los Angeles information-only records, call-center interactions such as information provided, status checks and transfers, are excluded from all counts and comparisons."],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":1740208,"located_requests":1729067,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":591,"current_count":540,"difference":-51,"percent_change":-8.629441624365482,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}