{"zip_code":"10112","total_complaints":52,"rank":200,"total_zips":292,"population":0,"per_capita_rate":null,"per_capita_rank":null,"per_capita_total":227,"top_3":[{"type":"For Hire Vehicle Complaint","count":10,"percent":19.2},{"type":"Consumer Complaint","count":8,"percent":15.4},{"type":"Lost Property","count":3,"percent":5.8}],"top_descriptor":"Driver Complaint - Non Passenger","unusual_complaint":"For Hire Vehicle Complaint","creative_descriptor":"Pedicab","snitch_score":{"score":9,"label":"Live and Let Live","count":5,"definition":"Noise and parking-related reports"},"avg_resolution_hours":143.1,"peak_hour":20,"quiet_hour":1,"peak_day":"Wednesday","worst_day":{"date":"2025-11-28","count":4},"monthly_trend":[7,1,1,2,3,4,8,2,3,3,11,7],"monthly_months":[1,2,3,4,5,6,7,8,9,10,11,12],"night_owl_score":0.08,"rat_season_peak":null,"archetype":{"name":"Steady State","icon":"\u2696\ufe0f"},"twins":{"cosmic":"10041","evil":"11214"},"top_agency":"TLC","comparison_vs_avg":-0.996,"economics":{"agency_performance":[],"infrastructure_count":5,"gentrification_count":0,"blight_count":2,"seasonal_volatility":0.73,"noise_ratio":0.0,"noise_pct":3.8,"most_ignored":{"type":"None","hours":null},"rating":"AA"},"timing":{"night_owl_pct":23.1,"weekend_pct":26.9,"hour_distribution":[1,0,0,0,0,0,0,3,1,4,3,1,2,3,2,4,4,2,3,1,6,1,6,5],"dow_distribution":[6,7,5,12,6,8,8],"busiest_window":"9pm-Midnight"},"channels":{"mobile_pct":5.8,"phone_pct":7.7,"online_pct":75.0,"other_pct":0.0,"unknown_pct":11.5,"known_count":46,"primary_channel":"Web"},"resolution":{"same_hour_pct":8.3,"same_day_pct":33.3,"within_week_pct":52.1,"median_hours":143.1,"p90_hours":2536.4,"closed_count":48},"seasonal":[{"type":"For Hire Vehicle Complaint","monthly":[0,0,0,0,2,0,5,0,0,1,2,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Consumer Complaint","monthly":[2,0,1,0,0,1,0,0,1,0,1,2],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Lost Property","monthly":[1,0,0,1,0,0,0,0,0,0,1,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Taxi Complaint","monthly":[1,0,0,0,0,0,1,0,0,0,1,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Elevator","monthly":[0,0,0,0,0,2,0,0,1,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":24,"focus_score":40.4,"distinctive_types":[{"type":"Food Poisoning","lift":46.9,"pct":3.8},{"type":"For Hire Vehicle Complaint","lift":39.0,"pct":19.2},{"type":"Lost Property","lift":32.9,"pct":5.8},{"type":"Consumer Complaint","lift":30.7,"pct":15.4},{"type":"Taxi Complaint","lift":22.5,"pct":5.8}]},"geo_stories":{"main_character":{"address":"30 Rockefeller Plaza","count":28,"top_type":"Consumer Complaint","position":[-73.97869,40.75875]},"turf_wars":{"type1":{"name":"For Hire Vehicle Complaint","points":[[-73.97869,40.75875],[-73.97869,40.75875],[-73.97913,40.75934],[-73.9796,40.75874],[-73.9796,40.75874],[-73.97972,40.75878],[-73.9796,40.75874],[-73.9796,40.75874],[-73.97913,40.75934],[-73.97913,40.75934]]},"type2":{"name":"Consumer Complaint","points":[[-73.97869,40.75875],[-73.97992,40.75887],[-73.97869,40.75875],[-73.9796,40.75874],[-73.97869,40.75875],[-73.97869,40.75875],[-73.97869,40.75875],[-73.97869,40.75875]]}},"night_shift":[[-73.97869,40.75875],[-73.97913,40.75934],[-73.97869,40.75875],[-73.97992,40.75887],[-73.97968,40.75877],[-73.97992,40.75887],[-73.97913,40.75934],[-73.97869,40.75875],[-73.97869,40.75875],[-73.97869,40.75875],[-73.9796,40.75874],[-73.97913,40.75934]],"category_points":{"For Hire Vehicle Complaint":{"count":10,"points":[[-73.97869,40.75875],[-73.97869,40.75875],[-73.97913,40.75934],[-73.9796,40.75874],[-73.9796,40.75874],[-73.97972,40.75878],[-73.9796,40.75874],[-73.9796,40.75874],[-73.97913,40.75934],[-73.97913,40.75934]]},"Consumer Complaint":{"count":8,"points":[[-73.97869,40.75875],[-73.97992,40.75887],[-73.97869,40.75875],[-73.9796,40.75874],[-73.97869,40.75875],[-73.97869,40.75875],[-73.97869,40.75875],[-73.97869,40.75875]]},"Lost Property":{"count":3,"points":[[-73.97996,40.75889],[-73.97996,40.75889],[-73.97968,40.75877]]},"Taxi Complaint":{"count":3,"points":[[-73.97992,40.75887],[-73.97913,40.75934],[-73.97869,40.75875]]},"Elevator":{"count":3,"points":[[-73.97869,40.75875],[-73.97869,40.75875],[-73.97869,40.75875]]},"Illegal Parking":{"count":3,"points":[[-73.97913,40.75934],[-73.97913,40.75934],[-73.97872,40.75867]]}}},"story":{"titles":{"total":"QUIET DISTRICT","snitch":"SOCIAL CAPITAL","efficiency":"BUREAUCRATIC DRAG","time":"EVENING WAVE","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Minimal state contact","snitch":"Informal norms prevail","efficiency":"The machinery of government","time":"Post-work reporting surge","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"nyc","city_name":"New York City","period":{"year":2025,"start":"2025-01-01","end":"2025-12-31","label":"2025","is_partial_year":false,"generated_at":"2026-09-24T20:11:17.602899+00:00","notes":[],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":3655040,"located_requests":3637621,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":28,"current_count":30,"difference":2,"percent_change":7.142857142857142,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}