{"zip_code":"21244","total_complaints":421,"rank":36,"total_zips":61,"population":39501,"per_capita_rate":10.7,"per_capita_rank":43,"per_capita_total":55,"top_3":[{"type":"WW-Water Leak (Exterior)","count":136,"percent":32.3},{"type":"WW-Water No Water","count":89,"percent":21.1},{"type":"ECC-Information Request","count":79,"percent":18.8}],"top_descriptor":"","unusual_complaint":"FCCS-Metered Water","creative_descriptor":"","snitch_score":{"score":0,"label":"Live and Let Live","count":1,"definition":"Noise and parking-related reports"},"avg_resolution_hours":3.4,"peak_hour":10,"quiet_hour":23,"peak_day":"Thursday","worst_day":{"date":"2026-04-01","count":16},"monthly_trend":[51,70,79,53,51,37,43,32,5],"monthly_months":[1,2,3,4,5,6,7,8,9],"night_owl_score":0.04,"rat_season_peak":null,"archetype":{"name":"Steady State","icon":"\u2696\ufe0f"},"twins":{"cosmic":"21133","evil":"21230"},"top_agency":"Water Wastewater                                  ","comparison_vs_avg":-0.959,"economics":{"agency_performance":[{"agency":"Water Wastewater                                  ","count":326,"closed_count":317,"hours":11.0},{"agency":"ECC                                               ","count":80,"closed_count":80,"hours":0.0}],"infrastructure_count":0,"gentrification_count":0,"blight_count":1,"seasonal_volatility":0.46,"noise_ratio":0.0,"noise_pct":0.2,"most_ignored":{"type":"WW-Water Leak (Exterior)","hours":27.6,"closed_count":129},"rating":"AAA"},"timing":{"night_owl_pct":1.9,"weekend_pct":12.6,"hour_distribution":[1,2,1,1,1,2,10,17,38,39,47,30,44,34,42,28,21,18,17,9,9,6,4,0],"dow_distribution":[26,78,53,72,87,78,27],"busiest_window":"Noon-3pm"},"channels":{"mobile_pct":0.0,"phone_pct":89.3,"online_pct":0.0,"other_pct":10.7,"unknown_pct":0.0,"known_count":421,"primary_channel":"Phone"},"resolution":{"same_hour_pct":27.1,"same_day_pct":68.2,"within_week_pct":84.8,"median_hours":3.4,"p90_hours":333.1,"closed_count":409},"seasonal":[{"type":"WW-Water Leak (Exterior)","monthly":[17,24,28,13,22,14,13,5,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"WW-Water No Water","monthly":[18,14,18,14,5,4,5,11,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"ECC-Information Request","monthly":[7,11,12,5,17,7,8,9,3],"peak_month":"May","low_month":"Sep","swing_ratio":5.7},{"type":"WW-Water Turn Off (Request)","monthly":[2,6,5,4,0,0,2,1,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"WW-Water Meter Leak","monthly":[0,2,3,0,1,3,2,1,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":23,"focus_score":72.2,"distinctive_types":[{"type":"WW-Water Turn Off (Request)","lift":26.7,"pct":4.8},{"type":"WW-Water Turn On (Request)","lift":26.4,"pct":2.4},{"type":"WW-Water No Water","lift":17.0,"pct":21.1},{"type":"WW-Water Leak (Exterior)","lift":16.1,"pct":32.3},{"type":"WW-Water Low Pressure","lift":11.5,"pct":2.6}]},"geo_stories":{"main_character":{"address":"3315 Rolling Rd, Windsor Mill, 21244","count":6,"top_type":"WW-Water Leak (Exterior)","position":[-76.76414,39.35019]},"turf_wars":{"type1":{"name":"WW-Water Leak (Exterior)","points":[[-76.7676,39.30936],[-76.7676,39.30936],[-76.76722,39.30941],[-76.76032,39.34854],[-76.75427,39.35517],[-76.75517,39.3456],[-76.7652,39.34898],[-76.76906,39.30858],[-76.76191,39.31402],[-76.79292,39.35394],[-76.79217,39.35397],[-76.75781,39.31701],[-76.76145,39.31027],[-76.76373,39.35033],[-76.75781,39.31701],[-76.76414,39.35019],[-76.75537,39.31222],[-76.7574,39.31682],[-76.76897,39.31165],[-76.77028,39.35568],[-76.78638,39.35717],[-76.76568,39.34926],[-76.76439,39.35311],[-76.75107,39.34749],[-76.76243,39.33294],[-76.76243,39.33294],[-76.74852,39.35365],[-76.75353,39.34161],[-76.76338,39.35327],[-76.76645,39.30815],[-76.76566,39.31229],[-76.7757,39.35042],[-76.77129,39.35487],[-76.77103,39.35451],[-76.75317,39.35518],[-76.78547,39.35862],[-76.74848,39.35381],[-76.76956,39.31327],[-76.76699,39.34329],[-76.77222,39.31556],[-76.7801,39.31188],[-76.76414,39.35019],[-76.77165,39.35994],[-76.77109,39.31225],[-76.75065,39.35925],[-76.76,39.33716],[-76.75492,39.35823],[-76.75477,39.35863],[-76.75413,39.35854],[-76.75434,39.35844],[-76.75434,39.35844],[-76.75373,39.35903],[-76.76988,39.35811],[-76.75438,39.35782],[-76.7547,39.358],[-76.75481,39.3578],[-76.75434,39.35844],[-76.76154,39.35796],[-76.75252,39.35492],[-76.77173,39.31861],[-76.78823,39.35877],[-76.78827,39.35914],[-76.78516,39.35831],[-76.77809,39.34797],[-76.75468,39.34282],[-76.74631,39.31405],[-76.77165,39.35994],[-76.77001,39.35867],[-76.7502,39.30529],[-76.75451,39.34654],[-76.76023,39.34258],[-76.75841,39.34431],[-76.76092,39.36143],[-76.7502,39.30529],[-76.76425,39.34923],[-76.76221,39.35842],[-76.78942,39.35739],[-76.75468,39.34282],[-76.75468,39.34282],[-76.75987,39.34308],[-76.75391,39.30675],[-76.75812,39.31424],[-76.76259,39.35556],[-76.77099,39.35324],[-76.7502,39.30529],[-76.7502,39.30529],[-76.75492,39.35823],[-76.75285,39.3585],[-76.76032,39.34854],[-76.75047,39.35944],[-76.75341,39.35886],[-76.7664,39.35169],[-76.75327,39.3543],[-76.75658,39.31465],[-76.75687,39.31365],[-76.75884,39.31475],[-76.77212,39.31626],[-76.75354,39.35937],[-76.7596,39.31467],[-76.76729,39.35672],[-76.76729,39.35672],[-76.76699,39.35688],[-76.76729,39.35672],[-76.76729,39.35672],[-76.76688,39.35655],[-76.76699,39.35688],[-76.77248,39.35434],[-76.76699,39.35688],[-76.75336,39.35903],[-76.75391,39.30675],[-76.7596,39.31467],[-76.75983,39.34817],[-76.76004,39.34849],[-76.76032,39.34854],[-76.76032,39.34854],[-76.75853,39.34384],[-76.7582,39.34414],[-76.75987,39.34308],[-76.75934,39.31675],[-76.7642,39.34783],[-76.78827,39.35914],[-76.76387,39.34934],[-76.75958,39.35282],[-76.75514,39.3207],[-76.75038,39.35095],[-76.7584,39.3538],[-76.758,39.32514],[-76.758,39.33901],[-76.77757,39.35319],[-76.74772,39.35376],[-76.75761,39.35401],[-76.76117,39.33338],[-76.77126,39.31633],[-76.75017,39.31952],[-76.7585,39.34585],[-76.77128,39.3164]]},"type2":{"name":"WW-Water No Water","points":[[-76.77781,39.31482],[-76.7553,39.35974],[-76.75961,39.36104],[-76.75738,39.31533],[-76.76796,39.31293],[-76.75792,39.31586],[-76.75679,39.31525],[-76.75691,39.31595],[-76.75803,39.31534],[-76.75351,39.34624],[-76.75246,39.34711],[-76.7549,39.35467],[-76.75151,39.33694],[-76.76737,39.35288],[-76.75537,39.31222],[-76.78164,39.31107],[-76.75653,39.35966],[-76.75089,39.34873],[-76.75759,39.34965],[-76.76684,39.35242],[-76.76414,39.35019],[-76.75151,39.33694],[-76.76428,39.30869],[-76.79096,39.35875],[-76.7526,39.32366],[-76.78079,39.31472],[-76.75214,39.35857],[-76.75185,39.35899],[-76.75191,39.35861],[-76.75167,39.35864],[-76.75063,39.35894],[-76.75434,39.35844],[-76.75911,39.35935],[-76.75151,39.33694],[-76.75144,39.33693],[-76.76915,39.35431],[-76.76918,39.31208],[-76.77409,39.35286],[-76.76302,39.32692],[-76.7643,39.32756],[-76.76483,39.32594],[-76.76413,39.32705],[-76.75959,39.35894],[-76.75955,39.34255],[-76.76797,39.30919],[-76.76012,39.34062],[-76.75672,39.36063],[-76.75587,39.3601],[-76.7557,39.36093],[-76.75596,39.36072],[-76.7557,39.36093],[-76.75961,39.36104],[-76.7557,39.36093],[-76.7553,39.35974],[-76.75462,39.35976],[-76.75596,39.36072],[-76.7557,39.36093],[-76.75462,39.3602],[-76.75961,39.36104],[-76.75518,39.36014],[-76.75976,39.36109],[-76.7557,39.36093],[-76.78112,39.31467],[-76.75492,39.35823],[-76.75434,39.35844],[-76.75393,39.35913],[-76.76192,39.31511],[-76.75868,39.31618],[-76.75877,39.3169],[-76.74864,39.34655],[-76.76123,39.33591],[-76.77265,39.31642],[-76.76012,39.34062],[-76.77263,39.31353],[-76.76539,39.35171],[-76.77583,39.35718],[-76.77727,39.31041],[-76.75571,39.31978],[-76.7771,39.31723],[-76.76806,39.318],[-76.76745,39.31158],[-76.76903,39.31789],[-76.76552,39.31244],[-76.76818,39.31312],[-76.77222,39.31556],[-76.77516,39.316],[-76.76997,39.31584],[-76.77085,39.31539],[-76.77624,39.30991]]}},"night_shift":[[-76.76737,39.35288],[-76.76915,39.35431],[-76.77001,39.35867],[-76.75961,39.36104],[-76.75812,39.31424],[-76.75492,39.35823],[-76.75958,39.35282],[-76.75761,39.35401]],"category_points":{"WW-Water Leak (Exterior)":{"count":136,"points":[[-76.7676,39.30936],[-76.7676,39.30936],[-76.76722,39.30941],[-76.76032,39.34854],[-76.75427,39.35517],[-76.75517,39.3456],[-76.7652,39.34898],[-76.76906,39.30858],[-76.76191,39.31402],[-76.79292,39.35394],[-76.79217,39.35397],[-76.75781,39.31701],[-76.76145,39.31027],[-76.76373,39.35033],[-76.75781,39.31701],[-76.76414,39.35019],[-76.75537,39.31222],[-76.7574,39.31682],[-76.76897,39.31165],[-76.77028,39.35568],[-76.78638,39.35717],[-76.76568,39.34926],[-76.76439,39.35311],[-76.75107,39.34749],[-76.76243,39.33294],[-76.76243,39.33294],[-76.74852,39.35365],[-76.75353,39.34161],[-76.76338,39.35327],[-76.76645,39.30815],[-76.76566,39.31229],[-76.7757,39.35042],[-76.77129,39.35487],[-76.77103,39.35451],[-76.75317,39.35518],[-76.78547,39.35862],[-76.74848,39.35381],[-76.76956,39.31327],[-76.76699,39.34329],[-76.77222,39.31556],[-76.7801,39.31188],[-76.76414,39.35019],[-76.77165,39.35994],[-76.77109,39.31225],[-76.75065,39.35925],[-76.76,39.33716],[-76.75492,39.35823],[-76.75477,39.35863],[-76.75413,39.35854],[-76.75434,39.35844],[-76.75434,39.35844],[-76.75373,39.35903],[-76.76988,39.35811],[-76.75438,39.35782],[-76.7547,39.358],[-76.75481,39.3578],[-76.75434,39.35844],[-76.76154,39.35796],[-76.75252,39.35492],[-76.77173,39.31861],[-76.78823,39.35877],[-76.78827,39.35914],[-76.78516,39.35831],[-76.77809,39.34797],[-76.75468,39.34282],[-76.74631,39.31405],[-76.77165,39.35994],[-76.77001,39.35867],[-76.7502,39.30529],[-76.75451,39.34654],[-76.76023,39.34258],[-76.75841,39.34431],[-76.76092,39.36143],[-76.7502,39.30529],[-76.76425,39.34923],[-76.76221,39.35842],[-76.78942,39.35739],[-76.75468,39.34282],[-76.75468,39.34282],[-76.75987,39.34308],[-76.75391,39.30675],[-76.75812,39.31424],[-76.76259,39.35556],[-76.77099,39.35324],[-76.7502,39.30529],[-76.7502,39.30529],[-76.75492,39.35823],[-76.75285,39.3585],[-76.76032,39.34854],[-76.75047,39.35944],[-76.75341,39.35886],[-76.7664,39.35169],[-76.75327,39.3543],[-76.75658,39.31465],[-76.75687,39.31365],[-76.75884,39.31475],[-76.77212,39.31626],[-76.75354,39.35937],[-76.7596,39.31467],[-76.76729,39.35672],[-76.76729,39.35672],[-76.76699,39.35688],[-76.76729,39.35672],[-76.76729,39.35672],[-76.76688,39.35655],[-76.76699,39.35688],[-76.77248,39.35434],[-76.76699,39.35688],[-76.75336,39.35903],[-76.75391,39.30675],[-76.7596,39.31467],[-76.75983,39.34817],[-76.76004,39.34849],[-76.76032,39.34854],[-76.76032,39.34854],[-76.75853,39.34384],[-76.7582,39.34414],[-76.75987,39.34308],[-76.75934,39.31675],[-76.7642,39.34783],[-76.78827,39.35914],[-76.76387,39.34934],[-76.75958,39.35282],[-76.75514,39.3207],[-76.75038,39.35095],[-76.7584,39.3538],[-76.758,39.32514],[-76.758,39.33901],[-76.77757,39.35319],[-76.74772,39.35376],[-76.75761,39.35401],[-76.76117,39.33338],[-76.77126,39.31633],[-76.75017,39.31952],[-76.7585,39.34585],[-76.77128,39.3164]]},"WW-Water No Water":{"count":89,"points":[[-76.77781,39.31482],[-76.7553,39.35974],[-76.75961,39.36104],[-76.75738,39.31533],[-76.76796,39.31293],[-76.75792,39.31586],[-76.75679,39.31525],[-76.75691,39.31595],[-76.75803,39.31534],[-76.75351,39.34624],[-76.75246,39.34711],[-76.7549,39.35467],[-76.75151,39.33694],[-76.76737,39.35288],[-76.75537,39.31222],[-76.78164,39.31107],[-76.75653,39.35966],[-76.75089,39.34873],[-76.75759,39.34965],[-76.76684,39.35242],[-76.76414,39.35019],[-76.75151,39.33694],[-76.76428,39.30869],[-76.79096,39.35875],[-76.7526,39.32366],[-76.78079,39.31472],[-76.75214,39.35857],[-76.75185,39.35899],[-76.75191,39.35861],[-76.75167,39.35864],[-76.75063,39.35894],[-76.75434,39.35844],[-76.75911,39.35935],[-76.75151,39.33694],[-76.75144,39.33693],[-76.76915,39.35431],[-76.76918,39.31208],[-76.77409,39.35286],[-76.76302,39.32692],[-76.7643,39.32756],[-76.76483,39.32594],[-76.76413,39.32705],[-76.75959,39.35894],[-76.75955,39.34255],[-76.76797,39.30919],[-76.76012,39.34062],[-76.75672,39.36063],[-76.75587,39.3601],[-76.7557,39.36093],[-76.75596,39.36072],[-76.7557,39.36093],[-76.75961,39.36104],[-76.7557,39.36093],[-76.7553,39.35974],[-76.75462,39.35976],[-76.75596,39.36072],[-76.7557,39.36093],[-76.75462,39.3602],[-76.75961,39.36104],[-76.75518,39.36014],[-76.75976,39.36109],[-76.7557,39.36093],[-76.78112,39.31467],[-76.75492,39.35823],[-76.75434,39.35844],[-76.75393,39.35913],[-76.76192,39.31511],[-76.75868,39.31618],[-76.75877,39.3169],[-76.74864,39.34655],[-76.76123,39.33591],[-76.77265,39.31642],[-76.76012,39.34062],[-76.77263,39.31353],[-76.76539,39.35171],[-76.77583,39.35718],[-76.77727,39.31041],[-76.75571,39.31978],[-76.7771,39.31723],[-76.76806,39.318],[-76.76745,39.31158],[-76.76903,39.31789],[-76.76552,39.31244],[-76.76818,39.31312],[-76.77222,39.31556],[-76.77516,39.316],[-76.76997,39.31584],[-76.77085,39.31539],[-76.77624,39.30991]]},"ECC-Information Request":{"count":79,"points":[[-76.75672,39.36063],[-76.75758,39.31654],[-76.7582,39.31651],[-76.76238,39.31413],[-76.77052,39.31636],[-76.76414,39.35019],[-76.74573,39.34242],[-76.7554,39.346],[-76.76082,39.32804],[-76.75323,39.34183],[-76.74784,39.34631],[-76.76566,39.31229],[-76.75901,39.3477],[-76.78564,39.35829],[-76.75961,39.36104],[-76.7627,39.32983],[-76.78775,39.35872],[-76.76773,39.36357],[-76.75207,39.35894],[-76.76211,39.33409],[-76.75822,39.32068],[-76.7772,39.31633],[-76.76229,39.35212],[-76.77552,39.34776],[-76.75438,39.35782],[-76.76654,39.35191],[-76.7723,39.31239],[-76.75769,39.33953],[-76.75587,39.3601],[-76.75672,39.36063],[-76.75653,39.35966],[-76.75961,39.36104],[-76.76981,39.31455],[-76.7478,39.34624],[-76.75817,39.3142],[-76.76699,39.35688],[-76.75468,39.31517],[-76.7793,39.31572],[-76.7526,39.35853],[-76.76703,39.35662],[-76.7526,39.35853],[-76.75161,39.35899],[-76.7656,39.35644],[-76.77236,39.31378],[-76.76032,39.34854],[-76.76407,39.30939],[-76.77265,39.31425],[-76.75041,39.35111],[-76.7672,39.31529],[-76.76672,39.31157],[-76.75884,39.31475],[-76.77284,39.31398],[-76.7656,39.35644],[-76.78552,39.3578],[-76.75704,39.342],[-76.75967,39.34106],[-76.75763,39.34284],[-76.74954,39.33635],[-76.75418,39.34112],[-76.76071,39.31047],[-76.78564,39.35829],[-76.76865,39.36145],[-76.76943,39.36144],[-76.78074,39.35746],[-76.76506,39.3274],[-76.76746,39.36395],[-76.75942,39.34172],[-76.76729,39.31501],[-76.76972,39.31177],[-76.7638,39.3539],[-76.76066,39.35498],[-76.74649,39.3345],[-76.74709,39.31605],[-76.76785,39.35367],[-76.74703,39.35675],[-76.75839,39.34491],[-76.77381,39.35491],[-76.75827,39.35385],[-76.77661,39.31656]]},"WW-Water Turn Off (Request)":{"count":20,"points":[[-76.76645,39.30815],[-76.75537,39.31222],[-76.76645,39.30815],[-76.76706,39.35484],[-76.76338,39.35327],[-76.76706,39.35484],[-76.74831,39.34951],[-76.7598,39.33665],[-76.76988,39.35811],[-76.75967,39.32925],[-76.76494,39.32592],[-76.74989,39.34173],[-76.76099,39.36146],[-76.78002,39.31133],[-76.77944,39.31087],[-76.77944,39.31087],[-76.75045,39.31912],[-76.75891,39.35268],[-76.76236,39.35673],[-76.74709,39.31605]]},"WW-Water Meter Leak":{"count":13,"points":[[-76.75277,39.35156],[-76.75373,39.34842],[-76.77222,39.31556],[-76.75495,39.35075],[-76.77109,39.31225],[-76.76344,39.35075],[-76.75451,39.34654],[-76.75715,39.34359],[-76.77901,39.31],[-76.77577,39.31463],[-76.75476,39.34536],[-76.77361,39.31202],[-76.77409,39.35286]]},"WW-Water Low Pressure":{"count":11,"points":[[-76.77416,39.35743],[-76.77963,39.35556],[-76.7685,39.35516],[-76.75704,39.342],[-76.7574,39.34228],[-76.75721,39.34212],[-76.78827,39.35914],[-76.77727,39.31041],[-76.77013,39.36005],[-76.77622,39.30996],[-76.77047,39.31726]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"SOCIAL CAPITAL","efficiency":"HIGH CAPACITY","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Informal norms prevail","efficiency":"Rapid service delivery","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"baltimore","city_name":"Baltimore","period":{"year":2026,"start":"2026-01-01","end":"2026-09-09","label":"2026 through Sep 9","is_partial_year":true,"generated_at":"2026-09-24T20:12:51.978339+00:00","notes":[],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":842015,"located_requests":631727,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":420,"current_count":421,"difference":1,"percent_change":0.2380952380952381,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}