{"zip_code":"21251","total_complaints":334,"rank":41,"total_zips":61,"population":319,"per_capita_rate":1047.0,"per_capita_rank":12,"per_capita_total":55,"top_3":[{"type":"TRT-Traffic Signal Repairs","count":120,"percent":35.9},{"type":"ECC-Information Request","count":60,"percent":18.0},{"type":"TRM-Potholes","count":50,"percent":15.0}],"top_descriptor":"","unusual_complaint":"TRA-Red Light/Speed/Truck Camera","creative_descriptor":"","snitch_score":{"score":2,"label":"Live and Let Live","count":9,"definition":"Noise and parking-related reports"},"avg_resolution_hours":6.5,"peak_hour":8,"quiet_hour":1,"peak_day":"Thursday","worst_day":{"date":"2026-02-26","count":14},"monthly_trend":[4,75,38,15,30,47,55,56,14],"monthly_months":[1,2,3,4,5,6,7,8,9],"night_owl_score":0.05,"rat_season_peak":null,"archetype":{"name":"Infrastructure Gap","icon":"\ud83d\udee3\ufe0f"},"twins":{"cosmic":"21209","evil":"21216"},"top_agency":"Transportation                                    ","comparison_vs_avg":-0.968,"economics":{"agency_performance":[{"agency":"Transportation                                    ","count":217,"closed_count":207,"hours":16.9},{"agency":"ECC                                               ","count":63,"closed_count":63,"hours":0.0}],"infrastructure_count":177,"gentrification_count":0,"blight_count":7,"seasonal_volatility":0.63,"noise_ratio":0.0,"noise_pct":1.5,"most_ignored":{"type":"TRM-Potholes","hours":230.5,"closed_count":50},"rating":"AAA"},"timing":{"night_owl_pct":2.1,"weekend_pct":24.3,"hour_distribution":[2,0,1,1,1,3,12,43,46,19,27,13,16,22,16,35,18,17,14,12,8,4,3,1],"dow_distribution":[45,24,63,43,79,44,36],"busiest_window":"6am-9am"},"channels":{"mobile_pct":0.0,"phone_pct":56.9,"online_pct":0.0,"other_pct":43.1,"unknown_pct":0.0,"known_count":334,"primary_channel":"Phone"},"resolution":{"same_hour_pct":27.4,"same_day_pct":63.5,"within_week_pct":78.3,"median_hours":6.5,"p90_hours":569.7,"closed_count":318},"seasonal":[{"type":"TRT-Traffic Signal Repairs","monthly":[0,27,2,0,2,24,39,24,2],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"ECC-Information Request","monthly":[0,17,1,0,13,14,5,9,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"TRM-Potholes","monthly":[0,18,21,3,2,1,1,2,2],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"TRA-Red Light/Speed/Truck Camera","monthly":[0,0,0,1,0,0,0,8,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"TRT-Signal Timing","monthly":[0,2,0,1,1,0,0,1,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":45,"focus_score":68.9,"distinctive_types":[{"type":"TRA-Red Light/Speed/Truck Camera","lift":81.1,"pct":2.7},{"type":"TRT-Traffic Signal Repairs","lift":32.0,"pct":35.9},{"type":"TRT-Signal Timing","lift":18.0,"pct":1.5},{"type":"ECC-Information Request","lift":9.1,"pct":18.0},{"type":"TRM-Potholes","lift":7.8,"pct":15.0}]},"geo_stories":{"main_character":{"address":"E Cold Spring Ln & Hillen Rd, Baltimore City, 21251","count":171,"top_type":"TRT-Traffic Signal Repairs","position":[-76.58604,39.34583]},"turf_wars":{"type1":{"name":"TRT-Traffic Signal Repairs","points":[[-76.58604,39.34583],[-76.58109,39.3453],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58203,39.34479],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58546,39.34625],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58486,39.3464],[-76.58596,39.3458],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58486,39.3464],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.5858,39.34592],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58596,39.3458],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583]]},"type2":{"name":"ECC-Information Request","points":[[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58182,39.35037],[-76.58607,39.34581],[-76.58607,39.34581],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583]]}},"night_shift":[[-76.58245,39.34992],[-76.58604,39.34583],[-76.58604,39.34583],[-76.57866,39.35305],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583]],"category_points":{"TRT-Traffic Signal Repairs":{"count":120,"points":[[-76.58604,39.34583],[-76.58109,39.3453],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58203,39.34479],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58546,39.34625],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58486,39.3464],[-76.58596,39.3458],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58486,39.3464],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.5858,39.34592],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58596,39.3458],[-76.58596,39.3458],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583]]},"ECC-Information Request":{"count":60,"points":[[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58182,39.35037],[-76.58607,39.34581],[-76.58607,39.34581],[-76.58596,39.3458],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583]]},"TRM-Potholes":{"count":50,"points":[[-76.58116,39.34531],[-76.58109,39.3453],[-76.58182,39.35037],[-76.58109,39.3453],[-76.58203,39.34479],[-76.58596,39.3458],[-76.58604,39.34583],[-76.5853,39.34771],[-76.58182,39.35037],[-76.58072,39.35139],[-76.58596,39.3458],[-76.58159,39.34515],[-76.58116,39.34531],[-76.58159,39.34515],[-76.58159,39.34515],[-76.58216,39.34187],[-76.58632,39.34404],[-76.58682,39.34225],[-76.5834,39.34592],[-76.58604,39.34583],[-76.58203,39.34479],[-76.58604,39.34583],[-76.58196,39.34555],[-76.58247,39.3457],[-76.58628,39.34295],[-76.58386,39.34621],[-76.58109,39.3453],[-76.58109,39.3453],[-76.58216,39.34187],[-76.58216,39.34187],[-76.58604,39.34583],[-76.58516,39.34682],[-76.58203,39.34479],[-76.58607,39.34581],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58425,39.34512],[-76.58402,39.34892],[-76.5853,39.34771],[-76.58182,39.35037],[-76.58182,39.35037],[-76.58009,39.35201],[-76.58386,39.34621],[-76.58159,39.34515],[-76.58108,39.34529],[-76.58159,39.34515],[-76.58072,39.35139],[-76.58182,39.35037],[-76.58386,39.34621]]},"TRA-Red Light/Speed/Truck Camera":{"count":9,"points":[[-76.58604,39.34583],[-76.58604,39.34583],[-76.5853,39.34771],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583],[-76.58604,39.34583]]},"TRT-Signal Timing":{"count":5,"points":[[-76.58116,39.34531],[-76.58116,39.34531],[-76.58543,39.34551],[-76.58108,39.34529],[-76.58108,39.34529]]},"HLTH-EV Noise":{"count":5,"points":[[-76.58182,39.34395],[-76.58245,39.34519],[-76.58353,39.34232],[-76.58182,39.34395],[-76.58161,39.34383]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"SOCIAL CAPITAL","efficiency":"HIGH CAPACITY","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Informal norms prevail","efficiency":"Rapid service delivery","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"baltimore","city_name":"Baltimore","period":{"year":2026,"start":"2026-01-01","end":"2026-09-09","label":"2026 through Sep 9","is_partial_year":true,"generated_at":"2026-09-24T20:12:51.978339+00:00","notes":[],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":842015,"located_requests":631727,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":132,"current_count":334,"difference":202,"percent_change":153.03030303030303,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}