{"zip_code":"02199","total_complaints":423,"rank":28,"total_zips":42,"population":1221,"per_capita_rate":346.4,"per_capita_rank":15,"per_capita_total":30,"top_3":[{"type":"Parking Enforcement","count":115,"percent":27.2},{"type":"Needle Pickup","count":62,"percent":14.7},{"type":"Request for Pothole Repair","count":43,"percent":10.2}],"top_descriptor":"Enforcement & Abandoned Vehicles","unusual_complaint":"Food Alert - Confirmed","creative_descriptor":"Quality of Life","snitch_score":{"score":27,"label":"Engaged Citizens","count":117,"definition":"Noise and parking-related reports"},"avg_resolution_hours":7.7,"peak_hour":9,"quiet_hour":0,"peak_day":"Thursday","worst_day":{"date":"2026-01-29","count":8},"monthly_trend":[47,51,57,67,46,44,37,60,14],"monthly_months":[1,2,3,4,5,6,7,8,9],"night_owl_score":0.05,"rat_season_peak":null,"archetype":{"name":"Curb Market","icon":"\ud83d\ude97"},"twins":{"cosmic":"02110","evil":"02124"},"top_agency":"BTDT","comparison_vs_avg":-0.921,"economics":{"agency_performance":[{"agency":"BTDT","count":148,"closed_count":32,"hours":4.6},{"agency":"PWDx","count":96,"closed_count":60,"hours":19.0},{"agency":"GEN","count":62,"closed_count":62,"hours":0.6},{"agency":"Public Works Department (PWD)","count":27,"closed_count":26,"hours":13.7}],"infrastructure_count":78,"gentrification_count":2,"blight_count":23,"seasonal_volatility":0.33,"noise_ratio":0.0,"noise_pct":0.0,"most_ignored":{"type":"Unsanitary Conditions - Establishment","hours":26.6,"closed_count":12},"rating":"AAA"},"timing":{"night_owl_pct":2.6,"weekend_pct":22.9,"hour_distribution":[1,2,1,1,2,1,9,26,33,42,32,32,32,35,39,25,27,18,12,23,10,13,4,3],"dow_distribution":[60,57,63,61,78,67,37],"busiest_window":"9am-Noon"},"channels":{"mobile_pct":31.0,"phone_pct":8.3,"online_pct":0.0,"other_pct":60.8,"unknown_pct":0.0,"known_count":423,"primary_channel":"Other"},"resolution":{"same_hour_pct":28.7,"same_day_pct":73.7,"within_week_pct":94.4,"median_hours":7.7,"p90_hours":78.1,"closed_count":251},"seasonal":[{"type":"Parking Enforcement","monthly":[15,18,15,17,9,10,10,20,1],"peak_month":"Aug","low_month":"Sep","swing_ratio":20.0},{"type":"Needle Pickup","monthly":[0,3,7,12,13,4,6,15,2],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Request for Pothole Repair","monthly":[2,14,18,3,4,2,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Encampments","monthly":[1,1,4,11,3,0,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Request for Snow Plowing","monthly":[10,6,0,0,0,0,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":46,"focus_score":52.0,"distinctive_types":[{"type":"Encampments","lift":14.0,"pct":4.7},{"type":"Unsanitary Conditions - Establishment","lift":13.2,"pct":3.1},{"type":"Needle Pickup","lift":4.9,"pct":14.7},{"type":"Request for Pothole Repair","lift":2.7,"pct":10.2},{"type":"Wild Animal Issue","lift":2.5,"pct":2.4}]},"geo_stories":{"main_character":{"address":"800 Boylston St","count":46,"top_type":"Parking Enforcement","position":[-71.08146,42.3473]},"turf_wars":{"type1":{"name":"Parking Enforcement","points":[[-71.0818,42.34889],[-71.07924,42.34854],[-71.0818,42.34889],[-71.08343,42.3459],[-71.07875,42.34789],[-71.0818,42.34889],[-71.08287,42.34817],[-71.08006,42.34773],[-71.08146,42.3473],[-71.07962,42.34913],[-71.08503,42.34674],[-71.08442,42.34606],[-71.0818,42.34889],[-71.08146,42.3473],[-71.08287,42.34817],[-71.08146,42.3473],[-71.08527,42.34795],[-71.08224,42.34604],[-71.08281,42.34625],[-71.08251,42.34716],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08442,42.34606],[-71.0808,42.34915],[-71.08527,42.34795],[-71.08442,42.34606],[-71.08169,42.34694],[-71.0818,42.34889],[-71.08442,42.34606],[-71.08527,42.34795],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08287,42.34817],[-71.0808,42.34915],[-71.08182,42.34542],[-71.08503,42.34674],[-71.07924,42.34854],[-71.08552,42.34774],[-71.07875,42.34789],[-71.08343,42.3459],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08146,42.3473],[-71.08527,42.34795],[-71.08167,42.3482],[-71.08375,42.34836],[-71.08527,42.34795],[-71.08442,42.34606],[-71.08287,42.34817],[-71.08146,42.3473],[-71.08503,42.34674],[-71.0808,42.34915],[-71.08442,42.34606],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08442,42.34606],[-71.0818,42.34889],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08146,42.3473],[-71.07924,42.34854],[-71.0808,42.34915],[-71.0808,42.34915],[-71.0808,42.34915],[-71.08146,42.3473],[-71.08503,42.34674],[-71.08527,42.34795],[-71.08182,42.34542],[-71.08287,42.34817],[-71.0808,42.34915],[-71.08435,42.34755],[-71.08146,42.3473],[-71.08182,42.34542],[-71.08287,42.34817],[-71.07994,42.34863],[-71.0808,42.34915],[-71.08527,42.34795],[-71.08146,42.3473],[-71.07963,42.34928],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08006,42.34773],[-71.08287,42.34817],[-71.08527,42.34795],[-71.08146,42.3473],[-71.07962,42.34913],[-71.08527,42.34795],[-71.08442,42.34606],[-71.0808,42.34915],[-71.08527,42.34795],[-71.0808,42.34915],[-71.07924,42.34854],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08089,42.34816],[-71.07875,42.34789],[-71.0808,42.34915],[-71.0808,42.34915],[-71.08527,42.34795],[-71.0808,42.34915],[-71.08287,42.34817],[-71.08375,42.34836],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08527,42.34795],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08146,42.3473],[-71.07924,42.34854],[-71.0808,42.34915],[-71.0808,42.34915]]},"type2":{"name":"Needle Pickup","points":[[-71.08182,42.34542],[-71.08163,42.3487],[-71.08182,42.34542],[-71.08182,42.34542],[-71.07976,42.34711],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07976,42.34808],[-71.07924,42.34854],[-71.08543,42.34758],[-71.08503,42.34674],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07924,42.34854],[-71.08086,42.34812],[-71.07976,42.34711],[-71.07962,42.34913],[-71.07963,42.34928],[-71.08089,42.34816],[-71.07875,42.34789],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07994,42.34863],[-71.07994,42.34863],[-71.07924,42.34854],[-71.07924,42.34854],[-71.07976,42.34808],[-71.07976,42.34808],[-71.07961,42.34812],[-71.07966,42.34777],[-71.08182,42.34542],[-71.07961,42.34812],[-71.07961,42.34812],[-71.08287,42.34817],[-71.07963,42.34928],[-71.07924,42.34854],[-71.07976,42.34808],[-71.07924,42.34854],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07994,42.34863],[-71.07994,42.34863],[-71.07962,42.34913],[-71.07962,42.34913],[-71.08503,42.34674],[-71.07976,42.34808],[-71.08086,42.34812],[-71.07924,42.34854],[-71.07924,42.34854],[-71.08527,42.34795],[-71.0808,42.34915],[-71.07924,42.34854],[-71.07996,42.34753],[-71.07996,42.34753],[-71.07966,42.34777],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07961,42.34812],[-71.08089,42.34816],[-71.07961,42.34812]]}},"night_shift":[[-71.08442,42.34606],[-71.08527,42.34795],[-71.0808,42.34915],[-71.08066,42.34687],[-71.0808,42.34915],[-71.07976,42.34711],[-71.08006,42.34773],[-71.08089,42.34816],[-71.0797,42.34926],[-71.08281,42.3489],[-71.08163,42.34871]],"category_points":{"Parking Enforcement":{"count":115,"points":[[-71.0818,42.34889],[-71.07924,42.34854],[-71.0818,42.34889],[-71.08343,42.3459],[-71.07875,42.34789],[-71.0818,42.34889],[-71.08287,42.34817],[-71.08006,42.34773],[-71.08146,42.3473],[-71.07962,42.34913],[-71.08503,42.34674],[-71.08442,42.34606],[-71.0818,42.34889],[-71.08146,42.3473],[-71.08287,42.34817],[-71.08146,42.3473],[-71.08527,42.34795],[-71.08224,42.34604],[-71.08281,42.34625],[-71.08251,42.34716],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08442,42.34606],[-71.0808,42.34915],[-71.08527,42.34795],[-71.08442,42.34606],[-71.08169,42.34694],[-71.0818,42.34889],[-71.08442,42.34606],[-71.08527,42.34795],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08287,42.34817],[-71.0808,42.34915],[-71.08182,42.34542],[-71.08503,42.34674],[-71.07924,42.34854],[-71.08552,42.34774],[-71.07875,42.34789],[-71.08343,42.3459],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08146,42.3473],[-71.08527,42.34795],[-71.08167,42.3482],[-71.08375,42.34836],[-71.08527,42.34795],[-71.08442,42.34606],[-71.08287,42.34817],[-71.08146,42.3473],[-71.08503,42.34674],[-71.0808,42.34915],[-71.08442,42.34606],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08442,42.34606],[-71.0818,42.34889],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08146,42.3473],[-71.07924,42.34854],[-71.0808,42.34915],[-71.0808,42.34915],[-71.0808,42.34915],[-71.08146,42.3473],[-71.08503,42.34674],[-71.08527,42.34795],[-71.08182,42.34542],[-71.08287,42.34817],[-71.0808,42.34915],[-71.08435,42.34755],[-71.08146,42.3473],[-71.08182,42.34542],[-71.08287,42.34817],[-71.07994,42.34863],[-71.0808,42.34915],[-71.08527,42.34795],[-71.08146,42.3473],[-71.07963,42.34928],[-71.08146,42.3473],[-71.0808,42.34915],[-71.08006,42.34773],[-71.08287,42.34817],[-71.08527,42.34795],[-71.08146,42.3473],[-71.07962,42.34913],[-71.08527,42.34795],[-71.08442,42.34606],[-71.0808,42.34915],[-71.08527,42.34795],[-71.0808,42.34915],[-71.07924,42.34854],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08089,42.34816],[-71.07875,42.34789],[-71.0808,42.34915],[-71.0808,42.34915],[-71.08527,42.34795],[-71.0808,42.34915],[-71.08287,42.34817],[-71.08375,42.34836],[-71.08146,42.3473],[-71.08251,42.34716],[-71.08527,42.34795],[-71.08146,42.3473],[-71.08146,42.3473],[-71.08146,42.3473],[-71.07924,42.34854],[-71.0808,42.34915],[-71.0808,42.34915]]},"Needle Pickup":{"count":62,"points":[[-71.08182,42.34542],[-71.08163,42.3487],[-71.08182,42.34542],[-71.08182,42.34542],[-71.07976,42.34711],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07976,42.34808],[-71.07924,42.34854],[-71.08543,42.34758],[-71.08503,42.34674],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07924,42.34854],[-71.08086,42.34812],[-71.07976,42.34711],[-71.07962,42.34913],[-71.07963,42.34928],[-71.08089,42.34816],[-71.07875,42.34789],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07994,42.34863],[-71.07994,42.34863],[-71.07924,42.34854],[-71.07924,42.34854],[-71.07976,42.34808],[-71.07976,42.34808],[-71.07961,42.34812],[-71.07966,42.34777],[-71.08182,42.34542],[-71.07961,42.34812],[-71.07961,42.34812],[-71.08287,42.34817],[-71.07963,42.34928],[-71.07924,42.34854],[-71.07976,42.34808],[-71.07924,42.34854],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07994,42.34863],[-71.07994,42.34863],[-71.07962,42.34913],[-71.07962,42.34913],[-71.08503,42.34674],[-71.07976,42.34808],[-71.08086,42.34812],[-71.07924,42.34854],[-71.07924,42.34854],[-71.08527,42.34795],[-71.0808,42.34915],[-71.07924,42.34854],[-71.07996,42.34753],[-71.07996,42.34753],[-71.07966,42.34777],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07961,42.34812],[-71.08089,42.34816],[-71.07961,42.34812]]},"Request for Pothole Repair":{"count":43,"points":[[-71.08343,42.3459],[-71.07976,42.34711],[-71.07875,42.34789],[-71.07976,42.34711],[-71.08503,42.34674],[-71.07875,42.34789],[-71.07875,42.34789],[-71.07976,42.34711],[-71.07976,42.34711],[-71.08442,42.34606],[-71.08182,42.34542],[-71.08442,42.34606],[-71.07976,42.34711],[-71.07976,42.34711],[-71.08442,42.34606],[-71.08375,42.34836],[-71.0808,42.34915],[-71.07976,42.34711],[-71.08442,42.34606],[-71.07875,42.34789],[-71.07976,42.34711],[-71.08442,42.34606],[-71.08006,42.34773],[-71.07976,42.34711],[-71.07976,42.34711],[-71.07976,42.34711],[-71.07976,42.34711],[-71.07976,42.34711],[-71.07976,42.34711],[-71.07976,42.34711],[-71.08442,42.34606],[-71.08442,42.34606],[-71.07962,42.34913],[-71.0789,42.34776],[-71.07976,42.34711],[-71.07996,42.34753],[-71.07976,42.34711],[-71.07976,42.34711],[-71.07976,42.34711],[-71.08089,42.34686],[-71.07962,42.34913],[-71.08375,42.34836],[-71.07966,42.34777]]},"Encampments":{"count":20,"points":[[-71.08527,42.34795],[-71.08182,42.34542],[-71.07962,42.34913],[-71.07962,42.34913],[-71.07976,42.34711],[-71.07962,42.34913],[-71.07924,42.34854],[-71.07924,42.34854],[-71.08527,42.34795],[-71.08527,42.34795],[-71.07962,42.34913],[-71.08182,42.34542],[-71.08527,42.34795],[-71.08527,42.34795],[-71.07924,42.34854],[-71.07962,42.34913],[-71.07924,42.34854],[-71.0808,42.34915],[-71.0818,42.34889],[-71.07962,42.34913]]},"Request for Snow Plowing":{"count":16,"points":[[-71.08182,42.34542],[-71.08182,42.34542],[-71.07976,42.34711],[-71.08182,42.34542],[-71.08182,42.34542],[-71.08089,42.34686],[-71.08182,42.34542],[-71.08552,42.34774],[-71.07976,42.34711],[-71.08182,42.34542],[-71.08182,42.34542],[-71.08182,42.34542],[-71.0808,42.34915],[-71.08182,42.34542],[-71.08182,42.34542],[-71.07875,42.34789]]},"Requests for Street Cleaning":{"count":16,"points":[[-71.0808,42.34915],[-71.08163,42.3487],[-71.07962,42.34913],[-71.07962,42.34913],[-71.08527,42.34795],[-71.08006,42.34773],[-71.07962,42.34913],[-71.08552,42.34774],[-71.07924,42.34854],[-71.07962,42.34913],[-71.07961,42.34812],[-71.07962,42.34913],[-71.0818,42.34889],[-71.08182,42.34542],[-71.08375,42.34836],[-71.08375,42.34836]]}}},"story":{"titles":{"total":"HIGH BANDWIDTH","snitch":"NEIGHBORHOOD WATCH","efficiency":"HIGH CAPACITY","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Strong citizen-state interface","snitch":"Moderate surveillance","efficiency":"Rapid service delivery","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"boston","city_name":"Boston","period":{"year":2026,"start":"2026-01-01","end":"2026-09-09","label":"2026 through Sep 9","is_partial_year":true,"generated_at":"2026-09-24T20:12:32.650964+00:00","notes":["Boston counts combine the legacy and new-system exports during the 2025\u20132026 transition."],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":226784,"located_requests":226317,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":352,"current_count":423,"difference":71,"percent_change":20.170454545454543,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}