{"zip_code":"02142","total_complaints":536,"rank":5,"total_zips":10,"population":4474,"per_capita_rate":119.8,"per_capita_rank":5,"per_capita_total":7,"top_3":[{"type":"Bike Lane Obstruction","count":132,"percent":24.6},{"type":"Icy or Unshoveled Sidewalk","count":49,"percent":9.1},{"type":"Other","count":34,"percent":6.3}],"top_descriptor":"Vehicle blocking a bike lane","unusual_complaint":"Bike Lane Obstruction","creative_descriptor":"Vehicle blocking a bike lane","snitch_score":{"score":1,"label":"Live and Let Live","count":6,"definition":"Noise and parking-related reports"},"avg_resolution_hours":69.7,"peak_hour":8,"quiet_hour":3,"peak_day":"Wednesday","worst_day":{"date":"2026-08-17","count":16},"monthly_trend":[48,65,69,23,52,54,71,132,22],"monthly_months":[1,2,3,4,5,6,7,8,9],"night_owl_score":0.05,"rat_season_peak":null,"archetype":{"name":"Fauna Forward","icon":"\ud83e\udd81"},"twins":{"cosmic":"02139","evil":"02140"},"top_agency":"Unknown","comparison_vs_avg":-0.655,"economics":{"agency_performance":[],"infrastructure_count":49,"gentrification_count":25,"blight_count":8,"seasonal_volatility":0.55,"noise_ratio":0.0,"noise_pct":0.0,"most_ignored":{"type":"Other","hours":229.7,"closed_count":25},"rating":"AAA"},"timing":{"night_owl_pct":6.9,"weekend_pct":15.9,"hour_distribution":[2,3,2,0,2,2,10,17,61,50,35,36,44,42,22,19,48,27,28,23,13,20,23,7],"dow_distribution":[43,99,96,116,76,64,42],"busiest_window":"9am-Noon"},"channels":{"mobile_pct":0.0,"phone_pct":0.0,"online_pct":0.0,"other_pct":0.0,"unknown_pct":100.0,"known_count":0,"primary_channel":"Unknown"},"resolution":{"same_hour_pct":3.7,"same_day_pct":28.9,"within_week_pct":78.9,"median_hours":69.7,"p90_hours":355.4,"closed_count":488},"seasonal":[{"type":"Bike Lane Obstruction","monthly":[0,0,0,1,5,3,13,98,12],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Icy or Unshoveled Sidewalk","monthly":[21,27,1,0,0,0,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Other","monthly":[2,2,8,2,3,5,6,5,1],"peak_month":"Mar","low_month":"Sep","swing_ratio":8.0},{"type":"Roadkill / Dead Animal","monthly":[0,2,13,6,3,5,4,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Traffic/Pedestrian Signal Issue","monthly":[2,6,3,0,4,3,6,1,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":48,"focus_score":40.1,"distinctive_types":[{"type":"Bike Lane Obstruction","lift":3.8,"pct":24.6},{"type":"Traffic/Pedestrian Signal Issue","lift":2.3,"pct":4.9},{"type":"Construction Complaint","lift":2.0,"pct":4.1},{"type":"Roadkill / Dead Animal","lift":1.6,"pct":6.2},{"type":"Park Maintenance Request (General)","lift":1.5,"pct":3.5}]},"geo_stories":{"main_character":{"address":"Main St Cambridge, Ma, 02142, Usa","count":10,"top_type":"Icy or Unshoveled Sidewalk","position":[-71.08283,42.36208]},"turf_wars":{"type1":{"name":"Bike Lane Obstruction","points":[[-71.08779,42.36404],[-71.08611,42.36332],[-71.07993,42.36546],[-71.0877,42.3625],[-71.08176,42.36203],[-71.07976,42.36193],[-71.0836,42.36581],[-71.0875,42.3638],[-71.0874,42.3639],[-71.08349,42.36591],[-71.08359,42.36357],[-71.08516,42.36241],[-71.08506,42.36222],[-71.08985,42.36298],[-71.08561,42.36239],[-71.08818,42.36314],[-71.08631,42.36243],[-71.08625,42.36237],[-71.0819,42.36495],[-71.08356,42.36363],[-71.08814,42.36416],[-71.08219,42.36198],[-71.08473,42.36232],[-71.08658,42.36226],[-71.08,42.36486],[-71.08072,42.36467],[-71.08072,42.36467],[-71.0853,42.36228],[-71.0822,42.36467],[-71.08002,42.36483],[-71.07811,42.36588],[-71.07811,42.36588],[-71.07811,42.36588],[-71.08397,42.36223],[-71.08606,42.3625],[-71.0857,42.36226],[-71.08082,42.36429],[-71.08002,42.36199],[-71.08029,42.36497],[-71.08029,42.36497],[-71.0811,42.36496],[-71.08515,42.36237],[-71.0811,42.36496],[-71.08063,42.36491],[-71.08063,42.36491],[-71.08774,42.36345],[-71.08375,42.36343],[-71.08817,42.36299],[-71.08128,42.36457],[-71.08802,42.36315],[-71.08578,42.36314],[-71.08164,42.36493],[-71.08184,42.36474],[-71.08052,42.36495],[-71.08184,42.36474],[-71.08287,42.36498],[-71.08028,42.36499],[-71.08176,42.36206],[-71.08147,42.36505],[-71.08224,42.36509],[-71.08224,42.36509],[-71.08224,42.36509],[-71.08086,42.36484],[-71.08373,42.36344],[-71.08029,42.36497],[-71.08346,42.36393],[-71.0797,42.36474],[-71.0812,42.36476],[-71.0815,42.36463],[-71.0815,42.36463],[-71.0812,42.36476],[-71.08049,42.36491],[-71.08049,42.36491],[-71.07998,42.36487],[-71.08049,42.36491],[-71.07998,42.36487],[-71.08034,42.36499],[-71.08165,42.36468],[-71.08165,42.36468],[-71.07805,42.36604],[-71.08165,42.36468],[-71.08018,42.36499],[-71.0822,42.36498],[-71.08824,42.36642],[-71.08175,42.36485],[-71.08175,42.36485],[-71.0779,42.36584],[-71.08583,42.36242],[-71.08583,42.36242],[-71.08136,42.36482],[-71.08021,42.36492],[-71.08445,42.36229],[-71.08152,42.36224],[-71.08433,42.36615],[-71.08486,42.36282],[-71.0813,42.36463],[-71.08481,42.36236],[-71.08258,42.36513],[-71.08106,42.365],[-71.08485,42.3624],[-71.08065,42.3647],[-71.08065,42.3647],[-71.08161,42.36477],[-71.08161,42.36477],[-71.08161,42.36477],[-71.08057,42.36492],[-71.08092,42.36464],[-71.08111,42.36478],[-71.08111,42.36478],[-71.081,42.36474],[-71.08493,42.36238],[-71.081,42.36474],[-71.08066,42.36487],[-71.08334,42.36387],[-71.08269,42.3651],[-71.08278,42.36492],[-71.08269,42.3651],[-71.08269,42.3651],[-71.0811,42.36491],[-71.08022,42.3649],[-71.08055,42.36499],[-71.08512,42.36264],[-71.08084,42.36477],[-71.08101,42.36484],[-71.08199,42.36506],[-71.08383,42.36351],[-71.08427,42.36211],[-71.08238,42.36504],[-71.08352,42.36219],[-71.088,42.36352],[-71.08611,42.36241],[-71.08953,42.36513]]},"type2":{"name":"Icy or Unshoveled Sidewalk","points":[[-71.08989,42.3631],[-71.07955,42.36638],[-71.08814,42.36271],[-71.0854,42.36608],[-71.08607,42.36617],[-71.08194,42.3664],[-71.08661,42.36251],[-71.08552,42.3663],[-71.08978,42.36323],[-71.08056,42.36546],[-71.08823,42.36639],[-71.08269,42.362],[-71.07826,42.36295],[-71.07883,42.36186],[-71.08698,42.36627],[-71.07766,42.36507],[-71.08418,42.36676],[-71.08418,42.36682],[-71.07883,42.36252],[-71.08966,42.36288],[-71.08259,42.36216],[-71.07948,42.36745],[-71.0826,42.36212],[-71.07884,42.3625],[-71.08338,42.36707],[-71.08584,42.36709],[-71.08255,42.36581],[-71.07899,42.36183],[-71.08361,42.36215],[-71.0867,42.36289],[-71.08968,42.36277],[-71.08422,42.36662],[-71.0892,42.3663],[-71.0773,42.36502],[-71.07653,42.36525],[-71.07384,42.36808],[-71.08281,42.36569],[-71.07823,42.36517],[-71.08366,42.3622],[-71.0883,42.3627],[-71.08256,42.36577],[-71.08944,42.36479],[-71.08826,42.36638],[-71.07948,42.36745],[-71.07761,42.36521],[-71.0882,42.3626],[-71.07753,42.36505],[-71.08502,42.36611],[-71.08568,42.36715]]}},"night_shift":[[-71.0869,42.36618],[-71.0847,42.36253],[-71.08566,42.36026],[-71.0835,42.36243],[-71.07826,42.36295],[-71.07883,42.36186],[-71.07862,42.36347],[-71.08418,42.36676],[-71.07883,42.36252],[-71.08422,42.36662],[-71.0773,42.36502],[-71.08698,42.35917],[-71.0812,42.3668],[-71.08557,42.36606],[-71.08601,42.36263],[-71.08555,42.36314],[-71.08825,42.36445],[-71.08611,42.36591],[-71.0891,42.3656],[-71.08858,42.36429],[-71.08587,42.36619],[-71.08797,42.36317],[-71.0847,42.36253],[-71.08566,42.36026],[-71.0841,42.3672],[-71.08837,42.36302],[-71.08818,42.36321],[-71.08939,42.36486],[-71.0867,42.36289],[-71.0798,42.3654],[-71.0874,42.3639],[-71.08442,42.36637],[-71.08438,42.36117],[-71.08634,42.3608],[-71.0872,42.364],[-71.08287,42.36306],[-71.08452,42.36267]],"category_points":{"Bike Lane Obstruction":{"count":132,"points":[[-71.08779,42.36404],[-71.08611,42.36332],[-71.07993,42.36546],[-71.0877,42.3625],[-71.08176,42.36203],[-71.07976,42.36193],[-71.0836,42.36581],[-71.0875,42.3638],[-71.0874,42.3639],[-71.08349,42.36591],[-71.08359,42.36357],[-71.08516,42.36241],[-71.08506,42.36222],[-71.08985,42.36298],[-71.08561,42.36239],[-71.08818,42.36314],[-71.08631,42.36243],[-71.08625,42.36237],[-71.0819,42.36495],[-71.08356,42.36363],[-71.08814,42.36416],[-71.08219,42.36198],[-71.08473,42.36232],[-71.08658,42.36226],[-71.08,42.36486],[-71.08072,42.36467],[-71.08072,42.36467],[-71.0853,42.36228],[-71.0822,42.36467],[-71.08002,42.36483],[-71.07811,42.36588],[-71.07811,42.36588],[-71.07811,42.36588],[-71.08397,42.36223],[-71.08606,42.3625],[-71.0857,42.36226],[-71.08082,42.36429],[-71.08002,42.36199],[-71.08029,42.36497],[-71.08029,42.36497],[-71.0811,42.36496],[-71.08515,42.36237],[-71.0811,42.36496],[-71.08063,42.36491],[-71.08063,42.36491],[-71.08774,42.36345],[-71.08375,42.36343],[-71.08817,42.36299],[-71.08128,42.36457],[-71.08802,42.36315],[-71.08578,42.36314],[-71.08164,42.36493],[-71.08184,42.36474],[-71.08052,42.36495],[-71.08184,42.36474],[-71.08287,42.36498],[-71.08028,42.36499],[-71.08176,42.36206],[-71.08147,42.36505],[-71.08224,42.36509],[-71.08224,42.36509],[-71.08224,42.36509],[-71.08086,42.36484],[-71.08373,42.36344],[-71.08029,42.36497],[-71.08346,42.36393],[-71.0797,42.36474],[-71.0812,42.36476],[-71.0815,42.36463],[-71.0815,42.36463],[-71.0812,42.36476],[-71.08049,42.36491],[-71.08049,42.36491],[-71.07998,42.36487],[-71.08049,42.36491],[-71.07998,42.36487],[-71.08034,42.36499],[-71.08165,42.36468],[-71.08165,42.36468],[-71.07805,42.36604],[-71.08165,42.36468],[-71.08018,42.36499],[-71.0822,42.36498],[-71.08824,42.36642],[-71.08175,42.36485],[-71.08175,42.36485],[-71.0779,42.36584],[-71.08583,42.36242],[-71.08583,42.36242],[-71.08136,42.36482],[-71.08021,42.36492],[-71.08445,42.36229],[-71.08152,42.36224],[-71.08433,42.36615],[-71.08486,42.36282],[-71.0813,42.36463],[-71.08481,42.36236],[-71.08258,42.36513],[-71.08106,42.365],[-71.08485,42.3624],[-71.08065,42.3647],[-71.08065,42.3647],[-71.08161,42.36477],[-71.08161,42.36477],[-71.08161,42.36477],[-71.08057,42.36492],[-71.08092,42.36464],[-71.08111,42.36478],[-71.08111,42.36478],[-71.081,42.36474],[-71.08493,42.36238],[-71.081,42.36474],[-71.08066,42.36487],[-71.08334,42.36387],[-71.08269,42.3651],[-71.08278,42.36492],[-71.08269,42.3651],[-71.08269,42.3651],[-71.0811,42.36491],[-71.08022,42.3649],[-71.08055,42.36499],[-71.08512,42.36264],[-71.08084,42.36477],[-71.08101,42.36484],[-71.08199,42.36506],[-71.08383,42.36351],[-71.08427,42.36211],[-71.08238,42.36504],[-71.08352,42.36219],[-71.088,42.36352],[-71.08611,42.36241],[-71.08953,42.36513]]},"Icy or Unshoveled Sidewalk":{"count":49,"points":[[-71.08989,42.3631],[-71.07955,42.36638],[-71.08814,42.36271],[-71.0854,42.36608],[-71.08607,42.36617],[-71.08194,42.3664],[-71.08661,42.36251],[-71.08552,42.3663],[-71.08978,42.36323],[-71.08056,42.36546],[-71.08823,42.36639],[-71.08269,42.362],[-71.07826,42.36295],[-71.07883,42.36186],[-71.08698,42.36627],[-71.07766,42.36507],[-71.08418,42.36676],[-71.08418,42.36682],[-71.07883,42.36252],[-71.08966,42.36288],[-71.08259,42.36216],[-71.07948,42.36745],[-71.0826,42.36212],[-71.07884,42.3625],[-71.08338,42.36707],[-71.08584,42.36709],[-71.08255,42.36581],[-71.07899,42.36183],[-71.08361,42.36215],[-71.0867,42.36289],[-71.08968,42.36277],[-71.08422,42.36662],[-71.0892,42.3663],[-71.0773,42.36502],[-71.07653,42.36525],[-71.07384,42.36808],[-71.08281,42.36569],[-71.07823,42.36517],[-71.08366,42.3622],[-71.0883,42.3627],[-71.08256,42.36577],[-71.08944,42.36479],[-71.08826,42.36638],[-71.07948,42.36745],[-71.07761,42.36521],[-71.0882,42.3626],[-71.07753,42.36505],[-71.08502,42.36611],[-71.08568,42.36715]]},"Other":{"count":34,"points":[[-71.07678,42.36426],[-71.08566,42.36026],[-71.08936,42.36561],[-71.08527,42.36243],[-71.0835,42.36243],[-71.08591,42.36692],[-71.07763,42.36519],[-71.08608,42.36617],[-71.07904,42.36164],[-71.0882,42.3637],[-71.08245,42.36568],[-71.08365,42.36351],[-71.0889,42.36626],[-71.08858,42.36358],[-71.08566,42.3606],[-71.08331,42.36422],[-71.08566,42.36026],[-71.08286,42.36491],[-71.0842,42.3667],[-71.0867,42.36289],[-71.08881,42.36388],[-71.0818,42.3663],[-71.08428,42.36261],[-71.08524,42.36238],[-71.08232,42.36266],[-71.08454,42.36236],[-71.08424,42.36668],[-71.08023,42.36606],[-71.0837,42.36245],[-71.08373,42.36721],[-71.08409,42.36735],[-71.07764,42.36539],[-71.0834,42.36403],[-71.07847,42.36609]]},"Roadkill / Dead Animal":{"count":33,"points":[[-71.07662,42.36446],[-71.08526,42.36108],[-71.0805,42.364],[-71.07289,42.3677],[-71.0803,42.36649],[-71.08956,42.36538],[-71.08901,42.3651],[-71.08769,42.36299],[-71.07942,42.36108],[-71.07918,42.3609],[-71.07842,42.36215],[-71.08384,42.3602],[-71.08054,42.36088],[-71.07637,42.3646],[-71.07643,42.3647],[-71.08519,42.35947],[-71.0837,42.3623],[-71.08037,42.36071],[-71.07972,42.36071],[-71.07953,42.36589],[-71.07994,42.36171],[-71.07989,42.36177],[-71.0832,42.3621],[-71.084,42.3622],[-71.08942,42.3655],[-71.08915,42.36591],[-71.0784,42.36298],[-71.08251,42.36199],[-71.08563,42.35985],[-71.08864,42.36658],[-71.08,42.3665],[-71.0849,42.366],[-71.07977,42.36221]]},"Traffic/Pedestrian Signal Issue":{"count":26,"points":[[-71.0875,42.364],[-71.08256,42.36559],[-71.08379,42.36226],[-71.08698,42.35917],[-71.07733,42.36501],[-71.07659,42.36571],[-71.08717,42.35924],[-71.07812,42.36544],[-71.08992,42.36271],[-71.08456,42.36275],[-71.08606,42.36622],[-71.07758,42.36511],[-71.08606,42.36613],[-71.08615,42.36619],[-71.07546,42.36694],[-71.0798,42.3654],[-71.08181,42.36057],[-71.08945,42.36502],[-71.07811,42.36525],[-71.08698,42.35902],[-71.08716,42.35931],[-71.08712,42.35919],[-71.08706,42.35915],[-71.08695,42.35901],[-71.08702,42.35908],[-71.08112,42.36767]]},"Construction Complaint":{"count":22,"points":[[-71.08313,42.36572],[-71.07779,42.36521],[-71.07791,42.36531],[-71.08766,42.36422],[-71.08732,42.3595],[-71.08506,42.36458],[-71.08609,42.36609],[-71.08601,42.36263],[-71.08825,42.36445],[-71.08305,42.36362],[-71.08518,42.36295],[-71.08553,42.36416],[-71.08401,42.36401],[-71.08314,42.36448],[-71.08311,42.36446],[-71.08538,42.36426],[-71.08446,42.36428],[-71.08437,42.36422],[-71.08295,42.365],[-71.0763,42.36149],[-71.0832,42.36601],[-71.08617,42.36622]]}}},"story":{"titles":{"total":"HIGH BANDWIDTH","snitch":"SOCIAL CAPITAL","efficiency":"STATE RESPONSE","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Strong citizen-state interface","snitch":"Informal norms prevail","efficiency":"Median resolution time","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"cambridge","city_name":"Cambridge","period":{"year":2026,"start":"2026-01-01","end":"2026-09-09","label":"2026 through Sep 9","is_partial_year":true,"generated_at":"2026-09-24T20:13:24.022003+00:00","notes":[],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":15553,"located_requests":15553,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":294,"current_count":536,"difference":242,"percent_change":82.31292517006803,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}