{"zip_code":"20565","total_complaints":39,"rank":28,"total_zips":108,"population":0,"per_capita_rate":null,"per_capita_rank":null,"per_capita_total":30,"top_3":[{"type":"Traffic Lights and Pedestrian Walk Signals","count":25,"percent":64.1},{"type":"Parking Meter Repair","count":4,"percent":10.3},{"type":"Roadway Signs","count":2,"percent":5.1}],"top_descriptor":"Toa- Trans Sys Mnt","unusual_complaint":"Traffic Lights and Pedestrian Walk Signals","creative_descriptor":"Toa- Trans Sys Mnt","snitch_score":{"score":17,"label":"Low Bandwidth","count":7,"definition":"Noise and parking-related reports"},"avg_resolution_hours":2.8,"peak_hour":7,"quiet_hour":0,"peak_day":"Tuesday","worst_day":{"date":"2026-02-03","count":4},"monthly_trend":[6,11,2,3,5,4,4,2,2],"monthly_months":[1,2,3,4,5,6,7,8,9],"night_owl_score":0.22,"rat_season_peak":null,"archetype":{"name":"Steady State","icon":"\u2696\ufe0f"},"twins":{"cosmic":"20415","evil":"20009"},"top_agency":"DDOT","comparison_vs_avg":-0.988,"economics":{"agency_performance":[{"agency":"DDOT","count":36,"closed_count":36,"hours":3.5}],"infrastructure_count":28,"gentrification_count":0,"blight_count":0,"seasonal_volatility":0.66,"noise_ratio":0.0,"noise_pct":0.0,"most_ignored":{"type":"Traffic Lights and Pedestrian Walk Signals","hours":2.8,"closed_count":25},"rating":"AAA"},"timing":{"night_owl_pct":2.6,"weekend_pct":17.9,"hour_distribution":[0,1,0,1,1,1,3,7,1,0,3,3,5,2,2,3,0,0,0,3,3,0,0,0],"dow_distribution":[1,6,9,7,6,4,6],"busiest_window":"6am-9am"},"channels":{"mobile_pct":0.0,"phone_pct":0.0,"online_pct":0.0,"other_pct":0.0,"unknown_pct":100.0,"known_count":0,"primary_channel":"Unknown"},"resolution":{"same_hour_pct":20.5,"same_day_pct":74.4,"within_week_pct":94.9,"median_hours":2.8,"p90_hours":141.2,"closed_count":39},"seasonal":[{"type":"Traffic Lights and Pedestrian Walk Signals","monthly":[3,8,2,1,4,1,2,2,2],"peak_month":"Feb","low_month":"Apr","swing_ratio":8.0},{"type":"Parking Meter Repair","monthly":[1,3,0,0,0,0,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Roadway Signs","monthly":[2,0,0,0,0,0,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Public Space Inspection","monthly":[0,0,0,1,0,0,1,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Emergency No-Parking Verification","monthly":[0,0,0,0,0,2,0,0,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":9,"focus_score":79.5,"distinctive_types":[{"type":"Emergency No-Parking Verification","lift":51.7,"pct":5.1},{"type":"Parking Meter Repair","lift":44.2,"pct":10.3},{"type":"Traffic Lights and Pedestrian Walk Signals","lift":33.1,"pct":64.1},{"type":"Public Space Inspection","lift":9.1,"pct":5.1},{"type":"Streetlight Repair Investigation","lift":3.3,"pct":2.6}]},"geo_stories":{"main_character":{"address":"Pennsylvania Avenue Nw And Constitution Avenue Nw","count":18,"top_type":"Traffic Lights and Pedestrian Walk Signals","position":[-77.01858,38.89239]},"turf_wars":{"type1":{"name":"Traffic Lights and Pedestrian Walk Signals","points":[[-77.01858,38.89239],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01756,38.89211],[-77.01858,38.89239],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01991,38.89208],[-77.01639,38.89178],[-77.02191,38.89054],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01756,38.89211],[-77.01756,38.89211]]},"type2":{"name":"Parking Meter Repair","points":[[-77.01664,38.89123],[-77.01991,38.89208],[-77.01992,38.8913],[-77.01756,38.89211]]}},"night_shift":[[-77.01858,38.89239]],"category_points":{"Traffic Lights and Pedestrian Walk Signals":{"count":25,"points":[[-77.01858,38.89239],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01756,38.89211],[-77.01858,38.89239],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01991,38.89208],[-77.01639,38.89178],[-77.02191,38.89054],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01858,38.89239],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01639,38.89178],[-77.01858,38.89239],[-77.01756,38.89211],[-77.01756,38.89211]]},"Parking Meter Repair":{"count":4,"points":[[-77.01664,38.89123],[-77.01991,38.89208],[-77.01992,38.8913],[-77.01756,38.89211]]},"Roadway Signs":{"count":2,"points":[[-77.01858,38.89239],[-77.01992,38.8913]]},"Public Space Inspection":{"count":2,"points":[[-77.01992,38.8913],[-77.01639,38.89178]]},"Emergency No-Parking Verification":{"count":2,"points":[[-77.01578,38.89162],[-77.01807,38.89225]]},"Pothole":{"count":1,"points":[[-77.01991,38.89208]]}}},"story":{"titles":{"total":"HIGH BANDWIDTH","snitch":"SOCIAL CAPITAL","efficiency":"HIGH CAPACITY","time":"FIRST SHIFT","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Strong citizen-state interface","snitch":"Informal norms prevail","efficiency":"Rapid service delivery","time":"Morning demand spike","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"dc","city_name":"Washington DC","period":{"year":2026,"start":"2026-01-01","end":"2026-09-09","label":"2026 through Sep 9","is_partial_year":true,"generated_at":"2026-09-24T20:19:44.968558+00:00","notes":["DC Government Information records, logged by the 311 call center, are excluded from all counts and comparisons."],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":339683,"located_requests":339683,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":49,"current_count":39,"difference":-10,"percent_change":-20.408163265306122,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}