{"zip_code":"10119","total_complaints":82,"rank":194,"total_zips":301,"population":0,"per_capita_rate":null,"per_capita_rank":null,"per_capita_total":201,"top_3":[{"type":"Illegal Parking","count":21,"percent":25.6},{"type":"Consumer Complaint","count":10,"percent":12.2},{"type":"Homeless Person Assistance","count":10,"percent":12.2}],"top_descriptor":"Unauthorized Bus Layover","unusual_complaint":"Consumer Complaint","creative_descriptor":"Unauthorized Bus Layover","snitch_score":{"score":41,"label":"Eyes on the Street","count":34,"definition":"Noise and parking-related reports"},"avg_resolution_hours":4.0,"peak_hour":0,"quiet_hour":5,"peak_day":"Thursday","worst_day":{"date":"2026-08-23","count":5},"monthly_trend":[10,7,3,9,9,8,13,20,3],"monthly_months":[1,2,3,4,5,6,7,8,9],"night_owl_score":1.35,"rat_season_peak":null,"archetype":{"name":"Curb Market","icon":"\ud83d\ude97"},"twins":{"cosmic":"10105","evil":"11212"},"top_agency":"NYPD","comparison_vs_avg":-0.991,"economics":{"agency_performance":[{"agency":"NYPD","count":35,"closed_count":35,"hours":0.7}],"infrastructure_count":2,"gentrification_count":3,"blight_count":1,"seasonal_volatility":0.57,"noise_ratio":5.0,"noise_pct":15.9,"most_ignored":{"type":"Illegal Parking","hours":0.7,"closed_count":21},"rating":"AAA"},"timing":{"night_owl_pct":35.4,"weekend_pct":32.9,"hour_distribution":[17,2,1,2,1,0,0,2,0,6,5,3,2,2,3,3,4,3,5,6,3,3,2,7],"dow_distribution":[14,10,10,9,15,11,13],"busiest_window":"Midnight-3am"},"channels":{"mobile_pct":28.0,"phone_pct":14.6,"online_pct":54.9,"other_pct":0.0,"unknown_pct":2.4,"known_count":80,"primary_channel":"Web"},"resolution":{"same_hour_pct":36.0,"same_day_pct":69.3,"within_week_pct":81.3,"median_hours":4.0,"p90_hours":728.5,"closed_count":75},"seasonal":[{"type":"Illegal Parking","monthly":[4,1,1,2,2,2,7,2,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Consumer Complaint","monthly":[1,1,0,0,1,2,2,3,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Homeless Person Assistance","monthly":[0,2,0,3,2,0,0,2,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Noise - Commercial","monthly":[0,0,0,0,2,0,0,7,1],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0},{"type":"Food Poisoning","monthly":[1,0,1,0,0,1,0,1,0],"peak_month":"N/A","low_month":"N/A","swing_ratio":1.0}],"diversity":{"unique_types":26,"focus_score":50.0,"distinctive_types":[{"type":"Food Poisoning","lift":60.9,"pct":4.9},{"type":"Consumer Complaint","lift":22.5,"pct":12.2},{"type":"Homeless Person Assistance","lift":14.3,"pct":12.2},{"type":"Smoking or Vaping","lift":11.6,"pct":2.4},{"type":"Food Establishment","lift":10.0,"pct":3.7}]},"geo_stories":{"main_character":{"address":"1 Penn Plaza","count":26,"top_type":"Noise - Commercial","position":[-73.99293,40.7511]},"turf_wars":{"type1":{"name":"Illegal Parking","points":[[-73.97972,40.76086],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.99328,40.7521],[-73.97972,40.76086],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97972,40.76086],[-73.97989,40.76062],[-73.97972,40.76086],[-73.97989,40.76062],[-73.99293,40.7511],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062]]},"type2":{"name":"Consumer Complaint","points":[[-73.99212,40.74999],[-73.99293,40.7511],[-73.99249,40.75177],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99285,40.75192],[-73.99285,40.75192],[-73.99293,40.7511],[-73.99293,40.7511]]}},"night_shift":[[-73.99293,40.7511],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97972,40.76086],[-73.99293,40.7511],[-73.97989,40.76062],[-73.97989,40.76062],[-73.99293,40.7511],[-73.99293,40.7511],[-73.97989,40.76062],[-73.97989,40.76062],[-73.99293,40.7511],[-73.99285,40.75192],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99111,40.75032],[-73.99293,40.7511]],"category_points":{"Illegal Parking":{"count":21,"points":[[-73.97972,40.76086],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.99328,40.7521],[-73.97972,40.76086],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97972,40.76086],[-73.97989,40.76062],[-73.97972,40.76086],[-73.97989,40.76062],[-73.99293,40.7511],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062],[-73.97989,40.76062]]},"Consumer Complaint":{"count":10,"points":[[-73.99212,40.74999],[-73.99293,40.7511],[-73.99249,40.75177],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99285,40.75192],[-73.99285,40.75192],[-73.99293,40.7511],[-73.99293,40.7511]]},"Homeless Person Assistance":{"count":10,"points":[[-73.97972,40.76086],[-73.97972,40.76086],[-73.99111,40.75032],[-73.99212,40.75161],[-73.99111,40.75032],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99111,40.75032],[-73.99208,40.7516],[-73.99293,40.7511]]},"Noise - Commercial":{"count":10,"points":[[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511]]},"Food Poisoning":{"count":4,"points":[[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511],[-73.99293,40.7511]]},"Snow or Ice":{"count":3,"points":[[-73.97972,40.76086],[-73.97972,40.76086],[-73.97972,40.76086]]}}},"story":{"titles":{"total":"DEMAND SIGNAL","snitch":"CIVIC VIGILANCE","efficiency":"HIGH CAPACITY","time":"AFTER HOURS","vibe":"LOCAL CHARACTER","intro":"YOUR DISTRICT","top3":"REVEALED PREFERENCES","archetype":"CLASSIFICATION","twins":"COMPLAINT TWIN","econ_intro":"STATE CAPACITY","agency":"AGENCY RESPONSE","infra":"PUBLIC GOODS","gentri":"DISPLACEMENT RISK","blight":"NEIGHBORHOOD EFFECTS","volatility":"SEASONALITY","ignored":"SERVICE GAPS","rating":"LIVABILITY INDEX"},"subtitles":{"total":"Measuring citizen voice","snitch":"Active citizen monitoring","efficiency":"Rapid service delivery","time":"Night economy complaints","vibe":"Distinctive complaint signature","econ_intro":"How well does government work here?","agency":"Bureaucratic efficiency by department","infra":"Physical infrastructure decay","gentri":"Construction activity proxy","blight":"Visible disorder indicators","volatility":"Complaint pattern stability","ignored":"Longest wait by category","rating":"Composite service quality"}},"city":"nyc","city_name":"New York City","period":{"year":2026,"start":"2026-01-01","end":"2026-09-09","label":"2026 through Sep 9","is_partial_year":true,"generated_at":"2026-09-24T20:11:17.602899+00:00","notes":[],"baseline_complete":true,"time_of_day_available":true,"source_total_requests":2760898,"located_requests":2742762,"methodology_url":"/data/methodology.md"},"yoy":{"previous_count":69,"current_count":82,"difference":13,"percent_change":18.84057971014493,"status":"available","reason":null,"period":{"previous_start":"2025-01-01","previous_end":"2025-09-09","current_start":"2026-01-01","current_end":"2026-09-09","days":252}}}